Nicolas Gomez
Lawrenceville,GA
Summary
Dynamic and customer-focused professional with experience at Starbucks, excelling in time management and problem-solving. Recognized for creating a welcoming atmosphere and achieving high customer satisfaction through effective communication and quality control. Proven ability to train team members and enhance service efficiency in fast-paced environments. Developed strong customer service and time management skills in a fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into a new field where these transferable skills can be effectively utilized.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
07.2023 - 08.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Crew Member
Five Guys
04.2022 - 05.2023
- Worked front counter, drive-thru, and other areas.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from the management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Trained new team members on procedures, customer service, and sales techniques.
Education
High School Diploma -
Grayson Highschool
Loganville, GA05-2025
Bachelor of Science - Exercise Science
University of Georgia
GA05-2029
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Excellent memory
- Safe food handling
- POS systems
- Quality control
Certification
- Certified Personal Trainer, NASM - 2025
Timeline
Barista
Starbucks
07.2023 - 08.2025
Crew Member
Five Guys
04.2022 - 05.2023
High School Diploma -
Grayson Highschool
Bachelor of Science - Exercise Science
University of Georgia
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