Nicolas Griffin

Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

• Led and directed team members on effective methods, operations, and procedures.
• Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.

The responsibilities of this job were much different than any other restaurant I had worked at previously. There were constant challenges that I had never faced and it allowed my initiative and willing to help others become an obvious strength to the current managers, who in turn, decided to promote me to a manager.

• Displayed respect to coaches, participants and parents to promote positive playing environment.
• Enforced sportsmanship and and promoted focus on learning gameplay, rules and techniques.

• Provided punctual, polite valet services to uphold professional standards.
• Built positive customer rapport for courteous, friendly and professional service.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Remained calm and poised when dealing with difficult customers or during busy shifts.

• Maintained safe pool water quality levels using different chemicals.
• Skimmed pool surfaces before emptying skimmer baskets.
• Brushed walls, cleaned tiles and vacuumed pool floors to prevent build-up of grime and algae.

Very similar duties as my previous Host position.

• Answered customer questions about hours, seating, and menu information.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.