NICOLAS HAYES
Tucson,AZ
Summary
Accomplished professional with a proven track record of effective management of multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to achieve team and organizational objectives. Recognized as a top-rated Claims Casualty Specialist Sr at Progressive and top-rated bad faith examiner in the Region 10 office of GEICO. Honored with prestigious awards such as Alaska State Trooper of the Year in 2016. Awarded Medals of Valor in 2015, Bravery in 2016, Honorable Services in 2017, and Meritorious Service in 2018 for outstanding contributions to the field and communities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
ARBI Claims Manager
Progressive
Tucson, AZ
03.2023 - Current
- Coaching and development of attorney represented claims adjusters.
- Provide authority to respond to time limit demands and policy limit demands in a wide range of venues.
- Collaborate with claims legal, defense counsel, liaisons, and several cohorts of representatives and managers to reach equitable resolution of first and third party claims.
- Ensure continued education of team to ensure compliance related to team adjuster licenses and company educational requirements.
Commercial Lines Claims Casualty Specialist Sr.
Progressive
Tucson, Arizona
04.2021 - 03.2023
- Investigate, evaluate, and resolve complex coverage and tort claims relating to large commercial carriers.
- Work directly with plaintiff and defense counsel for litigated claims including property damage, bodily injury, underinsured/uninsured motorists, and medical payment/personal injury features.
- Attend mediations, arbitrations, and court hearings to work towards claim resolution.
- Set and established proper reserves; update and solicit perspectives from management and claims legal.
- Maintain strong working relationships with colleagues and managers.
- CL Casualty Work Environment Team Member
- Mentor for CL Casualty Representatives
Continuing Unit Examiner
GEICO
Tucson, AZ
05.2018 - 04.2021
- Evaluate and resolve large exposure claims including complex liability and coverage, severe injuries, fatalities, and extra-contractual.
- Direction over counsel including staff counsel and fee counsel for litigated claims including property damage, bodily injury, and underinsured motorist.
- Attend mediations, arbitrations, and work towards claim resolution.
- Set and maintain proper reserves; inform management of changes in litigation events and settlement options based on risk.
State Trooper/Investigator
State of Alaska
Bethel, AK
07.2011 - 05.2018
- Major crimes investigator within a variety of locations and venues varying from large metropolitan areas to remote and rural Alaska Native villages.
- Conduct felony level crash investigations with thorough documentation driven towards civil and criminal litigation.
- Provide recommendations to local, district, and federal prosecutors regarding litigation strategy.
- Conduct community-oriented policing and provide support to unique and difficult to reach regions of Alaska.
- Manage all training certifications and documentation for 25+ troopers in "C" Detachment.
Director of Security
Andrews International Inc
Quincy, WA
11.2009 - 07.2011
- Provide effective and efficient management to multi-billion dollar site facilitated for Yahoo! Inc.
- Handle all scheduling, payroll, human resources, and site management without any direct supervision.
- Built a new training profile and department from scratch to address all needs created by a new vendor.
- Created policy based on local, state, and federal laws and regulations related to the telecommunication industry.
Education
MBA - Business Administration, Human Resource Law
University of Phoenix
Phoenix, Arizona09.2020
Bachelor of Science - Criminal Justice Administration/Criminology
University of Phoenix
Phoenix, Arizona07.2011
Associate of Arts - Criminal Justice
University of Phoenix
Phoenix, Arizona01.2009
Skills
- Ability to communicate with anyone on a variety of subjects and create a work environment that fosters learning, development, and collaboration
- High energy worker that will take on any and all work to further develop himself and utilize that experience to develop others
- Ability to accurately evaluate coverage, liability, injuries and proper litigation strategy based on venue and size of exposures
- Ability to identify root causes to poor performance behaviors and determine an appropriate plan to overcome those hurdles
Certification
Current Arizona Property & Casualty Insurance Adjuster License.
Current Florida Non-Resident All Lines Adjuster License.
Timeline
ARBI Claims Manager
Progressive
03.2023 - Current
Commercial Lines Claims Casualty Specialist Sr.
Progressive
04.2021 - 03.2023
Continuing Unit Examiner
GEICO
05.2018 - 04.2021
State Trooper/Investigator
State of Alaska
07.2011 - 05.2018
Director of Security
Andrews International Inc
11.2009 - 07.2011
MBA - Business Administration, Human Resource Law
University of Phoenix
Bachelor of Science - Criminal Justice Administration/Criminology
University of Phoenix
Associate of Arts - Criminal Justice
University of Phoenix