Nicolas Hernandez
Buena Park,CA
Summary
Employee Relations professional with over 5 years of experience supporting operations through complex employee relations matters, investigations, and policy application. Proven record of mitigating risk, improving engagement, and advising leaders across multi-site environments. Trusted partner to HR and Legal, with strong expertise in documentation, leader coaching, and fair, consistent practice execution.
Overview
6
6
years of professional experience
Work History
Employee Relations Manager
Amazon
07.2022 - Current
- Partner with HR and site leadership to design and implement employee engagement initiatives, driving measurable improvements in engagement metrics.
- Collect, analyze, and synthesize employee and manager feedback through data analysis and in-person interviews to identify trends, risks, and opportunities for improvement.
- Advise and support management on performance management processes, corrective action, and employee relations best practices.
- Deliver training to leaders and employees on workplace policies, compliance standards, and effective people management.
- Consult with HR leadership and legal counsel on complex employee relations issues, disputes, and potential litigation to mitigate organizational risk.
Area Manager, Operations
Amazon Logistics
Glendale, CA
04.2020 - 07.2022
- Led teams of three process assistants and over 120 employees to process and deliver more than 80,000 packages daily.
- Led employee relations initiatives at a site and regional level to ensure the employee experience was protected, to reduce legal risks, and to ensure regulatory compliance.
- Partnered with Human Resources teams to deliver coachings, disciplinary feedback, and uphold an
environment of diversity, equity, and inclusion. - Created an engagement tracking mechanism to coach and engage employees to increase productivity by 15%.
- Collaborated with the Learning and Developing team in the onboarding process to ensure and audit that the material being presented was according to the daily employee standard work.
- As the employee engagement POC, I created a system of increased leadership participation in engagement activities that influenced a 34% increase in site engagement scores from the previous quarter.
- Conducted roundtables with employees to identify issues, and worked to address them to average a leadership behavior index score of 4.5/5.0 across 2021. Also, I used information from roundtables to increase site safety scores by 35%.
- Implemented procedures and enhanced standard work processes that allowed the site to deliver the most packages in the nation during the 2020 holiday season.
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA06-2019
Skills
- Labor Relations
- Employee Relations
- Employee engagement
- Compliance training
- Performance management
- Conflict resolution
- Data analysis
- Problem solving
- Relationship building
- Stakeholder management
Languages
Spanish
Native/ Bilingual
Timeline
Employee Relations Manager
Amazon
07.2022 - Current
Area Manager, Operations
Amazon Logistics
04.2020 - 07.2022
Bachelor of Arts - Psychology
California State University, Long Beach