Nicolas Herrera
Jonesboro,IN
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Diesel Mechanic
Martin Transportation Systems
06.2023 - Current
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Completed checklist of fluid levels, air filter, tire pressure, and more as part of service orders.
Quality Liaison
NEMAK
01.2023 - 06.2023
- Contributed towards successful regulatory compliance audits through meticulous preparation and comprehensive knowledge of relevant guidelines.
- Enhanced communication between production and quality departments, resulting in increased efficiency and reduced errors.
- Created a culture of accountability within the company by setting high standards for performance evaluation and promoting ownership of results.
Installer
Brand FX
09.2021 - 01.2023
- Operated tools, equipment, and machinery according to safety standards.
- Laid out materials and system components to prepare for installation.
- Implemented quality control measures during installations, ensuring that each project met regulatory standards.
Cable Technician
Spectrum
05.2021 - 09.2021
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
DNS Technician
High Power Technical Services
01.2020 - 05.2021
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
Flagger/Traffic Control
AWP Traffic Control
06.2019 - 11.2019
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
Carpet Technician
Stanley Steemer
06.2018 - 06.2019
- Performed carpet cleaning and stain removal tasks using recommended products.
- Instructed customers, building managers, and custodians on flooring maintenance and care procedures.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
Education
High School Diploma -
Oak Hill High School
Converse12-2013
Skills
- Customer service
- Critical thinking
- Problem resolution
- Customer relations
- Time Management
- Team Player
- Active listening
- Customer satisfaction
- Written and oral communication
Timeline
Diesel Mechanic
Martin Transportation Systems
06.2023 - Current
Quality Liaison
NEMAK
01.2023 - 06.2023
Installer
Brand FX
09.2021 - 01.2023
Cable Technician
Spectrum
05.2021 - 09.2021
DNS Technician
High Power Technical Services
01.2020 - 05.2021
Flagger/Traffic Control
AWP Traffic Control
06.2019 - 11.2019
Carpet Technician
Stanley Steemer
06.2018 - 06.2019
High School Diploma -
Oak Hill High School
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