Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Work Availability
Timeline
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Nicolas Joseph

Nicolas Joseph

Kissimmee,Florida

Summary

I am a driven and focus professional with more than 10 years of experience in customer service and satisfaction, with an extensive knowledge on damage control and lost prevention. I am knowledgeable on teamwork, group management, and conflict resolution. I am constantly improving my skills to anticipate potential issues and coming with solutions to prevent potential issues.

Overview

13
13
years of professional experience
1
1
Language

Work History

Whole Foods Shopper/Warehouse Associate

Amazon
04.2020 - Current
  • Grocery Shopper, receive list of shopping items from customers for purchase and delivery.
  • In charge of TDR ,which is a system used to receive and release Amazon trailers.
  • Destuffit Operator which is a heavy mobile machinery used to unload trailers.
  • New Hire Trainer, train new hires for 5 different roles.
  • Stowing certified, in charge of putting products in stock for online inventory and purchases.
  • EPJ operator, heavy machinery used to move heavy pallets/work loads.
  • Forklift Operator, heavy machinery used to loaded and unloaded materials onto and off of trailers for fast shipment.
  • Learning Ambassador, in charge of training new employees in safe practices, warehouse procedures and job functions.
  • Safety Commission Associate, in charge of making sure safety procedures are being followed and doing safety checks on work equipments and work environments.

Chef Assistant

Cooper's Hawk
06.2021 - 03.2022
  • Allergy Order Expert, handle all food orders that has allergy alerts. Insuring all the proper steps are taken to ensure safety and quality.
  • Expo line expert, including regulating food orders and ensuring food quality and safety.
  • Communicate effectively and regulate food distribution for timely delivery.
  • Execute solutions based on customer needs to ensure satisfaction.
  • Address guest complaints or concerns regarding food services, deescalate guest issues.

Customer Service

Double Tree by Hilton SeaWorld
05.2013 - 07.2020
  • Chef Assistant, in charge of food preparation in absence of head chef or cook.
  • Insert Customer Data.
  • Batista/Supervisor, drinks specialist and in charge of Deli operation such as opening, inventory, and general management.
  • Assist guests with inquiries and direction.
  • Handle situations with dissatisfied guests.
  • Manage and handle food services.

Customer Service

Wyndham Orlando Resort
03.2011 - 05.2013
  • Insert Customer Data.
  • Assist guests with inquiries.
  • Deli assistant, in charge of opening restaurant for guest arrival and food services.
  • Host, greeting guests and guiding to designated table.

Education

Skills

  • Excellent written and oral Skills
  • Excellent computer skills using multiple software applications and hardware
  • Product Verification
  • Leadership and Team
  • Organizational skills
  • Customer service
  • Safety Training

Accomplishments

  • Successfully improved overall department efficiency by implementing new inventory management system, resulting in a 20% reduction in order processing time.
  • Team lead of 15 warehouse staff members to achieve a 98% accuracy rate in order fulfillment and inventory management.
  • Implemented safety protocols and training programs that resulted in a 30% decrease in workplace accidents and incidents within the warehouse.
  • Received recognition for exceptional leadership skills and dedication to team development, resulting in a 10% increase in employee retention rates within my department.
  • Maintained a high level of customer satisfaction by consistently meeting order fulfillment deadlines and exceeding service level agreements, resulting in positive feedback from clients and increased customer retention rates.

Hobbies and Interests


  • Content creator on YouTube.
  • Love working out.

Languages

Hatian creole
Native or Bilingual
French
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Chef Assistant

Cooper's Hawk
06.2021 - 03.2022

Whole Foods Shopper/Warehouse Associate

Amazon
04.2020 - Current

Customer Service

Double Tree by Hilton SeaWorld
05.2013 - 07.2020

Customer Service

Wyndham Orlando Resort
03.2011 - 05.2013

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Nicolas Joseph