NICOLAS LAGUNAS
Houston,Tx
Summary
Customer Service and Safety Management Professional with expertise in conflict resolution and access security in high-pressure environments. Fostered welcoming atmospheres while efficiently addressing guest needs and maintaining safety compliance. Organized File Manager specializing in document management and digital archiving, ensuring high productivity and regulatory adherence.
Overview
21
21
years of professional experience
Work History
File Manager
Eden Law Group
Houston, Tx
09.2023 - Current
- Implemented file management systems to enhance document security and compliance.
- Managed electronic records using specialized document management software.
- Organized and maintained legal files for efficient access and retrieval.
- Coordinated with attorneys to ensure timely filing of legal documents.
- Reviewed and updated filing procedures to align with firm policies.
- Trained staff on best practices for file organization and maintenance.
Doorman
The Post Oak Hotel
Houston, USA
02.2021 - 08.2023
- Greeted visitors and guests in a friendly, professional manner.
- Verified identification documents to ensure secure access to restricted areas.
- Implemented effective conflict resolution strategies.
- Directed visitors to appropriate destinations within building or complex.
- Implemented effective conflict resolution strategies when needed.
- Ensured safety for employees and customers by actively observing and addressing potential risks.
- Contributed positively towards a safe environment for both employees and customers alike.
- Assisted guests in arranging transportation options to their destinations. via taxi or town cars to desired destinations.
- Directed patrons to the nearest exits during emergency situations. or provided other instructions or assistance in case of emergency.
Doorman
Four Seasons Hotel
Houston, USA
10.2005 - 12.2020
- Employed tactful communication techniques to resolve conflicts with difficult customers.
- Investigated disturbances and resolved complaints from customers and staff members.
- Demonstrated strong problem-solving skills by effectively addressing customer concerns.
- Displayed strong problem solving skills when addressing customer concerns.
- Provided a friendly greeting to visitors and guests upon arrival. and guests in a friendly, professional manner.
- Facilitated guest access by promptly opening and closing doors. as guests or residents arrived or departed from the building.
- Helped disabled individuals navigate the premises to ensure their comfort and accessibility.
- Responded promptly to emergency situations and reported incidents immediately to management team.
Education
High School Diploma -
Houston Community College
HoustonSkills
- Document management
- Legal Document Management
- Document Retrieval Coordination
- File Organization Techniques
- Compliance Review Processes
- Critical Thinking
- Professional Development
Languages
Spanish, Bilingual
Timeline
File Manager
Eden Law Group
09.2023 - Current
Doorman
The Post Oak Hotel
02.2021 - 08.2023
Doorman
Four Seasons Hotel
10.2005 - 12.2020
High School Diploma -
Houston Community College