Summary
Overview
Work History
Education
Skills
Timeline
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Nicolas Loeb

Ogden,UT

Summary

A seasoned professional with a proven track record at Wayfair, I excel in customer service expertise and leadership. Leveraging strong communication and workflow management skills, I've spearheaded initiatives that significantly enhanced client satisfaction and team performance. My innovative approach has consistently driven process improvements, fostering long-term client relationships and boosting retention rates.

Overview

5
5
years of professional experience

Work History

Senior Service Associate

Wayfair
07.2022 - Current
  • Spearheaded the development of training materials for new hires, resulting in reduced onboarding time and increased productivity.
  • Negotiated favorable contract terms with vendors, resulting in cost savings without compromising quality or service levels.
  • Served as a key point of contact for high-value clients, ensuring their needs were met and fostering long-term relationships.
  • Led team meetings that resulted in improved collaboration, streamlined workflows, greater work ownership.
  • Coordinated with other departments to ensure seamless delivery of services across all aspects of the client experience.
  • Collaborated with cross-functional teams to identify opportunities for process improvements, leading to increased overall team performance.
  • Cultivated strong relationships with key clients, reinforcing brand loyalty and driving repeat business.
  • Improved customer satisfaction by efficiently addressing and resolving service-related issues in a timely manner.
  • Mentored junior staff members on best practices, enhancing their skills while improving overall team performance.
  • Played an integral role in the successful launch of new products or services by providing valuable input during development and implementation phases.
  • Facilitated open channels of communication between team members, fostering a collaborative environment conducive to problem-solving and innovation.
  • Managed complex customer accounts, ensuring accurate billing and prompt resolution of any discrepancies.
  • Monitored industry trends to stay abreast of best practices and maintain competitive advantage within the market space.
  • Devised targeted sales campaigns that effectively promoted additional services or product offerings to existing clients.
  • Optimized workflow management by delegating tasks strategically among team members based on individual strengths and skillsets.
  • Enhanced client retention rates through consistent delivery of high-quality service and proactive communication.
  • Championed company culture by consistently embodying core values in daily interactions with both customers and colleagues alike.
  • Streamlined internal processes by developing and implementing new service protocols to increase efficiency and reduce response times.

Service Associate

Wayfair
03.2022 - 07.2022
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
  • Collaborated with team members to streamline processes and improve overall service efficiency.
  • Assisted customers with inquiries, resolving issues promptly for improved customer retention.
  • Developed strong relationships with clients through consistent communication and excellent service delivery.
  • Managed client accounts by updating information and processing transactions accurately.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Provided accurate answers and solutions to customer concerns, inquiries and complaints.
  • Maintained accurate records of customer interactions, ensuring consistency in service delivery.
  • Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
  • Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively participated in team meetings, sharing valuable insights for process improvements and best practices adoption.
  • Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Electronics Associate

Walmart
06.2019 - 03.2022

Education

Rigby High
Rigby, ID
05.2019

Skills

  • Customer service expertise
  • Compliance knowledge
  • Innovation and Creativity
  • Sales proficiency
  • Technical aptitude
  • Strong leadership
  • Customer Service
  • Attention to Detail
  • Listening Skills
  • Multitasking and Organization
  • Excellent Communication
  • Computer Skills
  • Handling Customer Complaints
  • Team Collaboration
  • Customer Relationship Management
  • Conflict Resolution
  • Documentation And Reporting
  • Complaint resolution
  • Workflow Management
  • Customer Retention
  • Order Fulfillment
  • Service Scheduling
  • Client rapport

Timeline

Senior Service Associate

Wayfair
07.2022 - Current

Service Associate

Wayfair
03.2022 - 07.2022

Electronics Associate

Walmart
06.2019 - 03.2022

Rigby High

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Nicolas Loeb