Nicolas Martinez
Beaverton
Summary
Dynamic Lead Technician at Servpro Restoration with proven expertise in team management and quality assurance. Bilingual in English and Spanish, I excel in customer service and problem-solving, enhancing team performance and client satisfaction. Recognized for effective training and safety compliance, I ensure high standards in every project.
Overview
3
3
years of professional experience
Work History
Lead Technician
Servpro Restoration
07.2024 - Current
- Planned, scheduled, and delegated daily work to team of employees.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Documented procedures for complex tasks, enabling efficient knowledge transfer between team members.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Monitored and enforced safety measures to mitigate hazards.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
Moving Assistant
Rose City Moving and Storage
06.2023 - 07.2024
- Maintained punctuality and efficiency during moves, resulting in higher levels of customer satisfaction.
- Developed empathy with clients by providing friendly service throughout the entire process.
- Offered personalized solutions for clients based on their needs and preferences throughout the moving process.
- Disassembled and reassembled furniture as needed, avoiding potential damage during transport.
Hotel Steward
Hyatt Hotels Corp
01.2023 - 05.2023
- Kitchen steward responsible for maintaining high levels of cleanliness and organization within the restaurant's kitchen
- Ensured prompt handling of guest concerns or complaints by escalating to appropriate management.
- Assisted in organizing special events or group accommodations for conferences or weddings.
Restaurant Waiter
Gyro's House
02.2022 - 12.2022
- Answered questions about menu selections and recommended food choices.
- Recommended and upsold additional menu items to improve sales.
- Checked food items for quality and presentation before delivering to customers.
- Fostered a welcoming atmosphere by engaging customers in friendly conversation while they waited for their orders.
- Monitored assigned tables to refill beverages and tend to additional requests.
- Provided guest checks and processed cash and credit card payments using POS system.
- Responded to guest complaints and worked with management or kitchen staff to provide timely resolutions.
- Stocked service stations with necessary supplies such as napkins, utensils, and condiments.
Education
Bachelor of Science - Computer Science
Portland Community College
Portland, OR06-2027
Skills
- Bilingual, English and Spanish
- Heavy Lifting
- Customer Service
- Spatial Awareness
- Inventory Management
- Teamwork Abilities
- Table Setting
- Cash handling
- Service Station Stocking
- Order Taking
- Time Management
- Cleaning Procedures
- Organizational Skills
- Menu knowledge
- Problem-solving
- Attention to Detail
- Multitasking Abilities
- Task Prioritization
- Furniture Assembly
- Reliability
Timeline
Lead Technician
Servpro Restoration
07.2024 - Current
Moving Assistant
Rose City Moving and Storage
06.2023 - 07.2024
Hotel Steward
Hyatt Hotels Corp
01.2023 - 05.2023
Restaurant Waiter
Gyro's House
02.2022 - 12.2022
Bachelor of Science - Computer Science
Portland Community College
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