Nicolas Matiz
West New York,NJ
Summary
Competent Apprentice Carpenter with positive demeanor and great communication skills. Experienced in power and hand tools. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Carpentry Assistant
Javeca LLC
10.2022 - 11.2023
- Enhanced project efficiency by assembling and disassembling scaffolding, bracing, and other temporary structures.
- Assisted in accurate measurements and cuts for constructing sturdy frameworks, improving overall structural integrity.
- Collaborated with lead carpenters to ensure timely completion of projects, resulting in increased client satisfaction.
- Maintained clean and organized worksites by disposing of debris and waste materials, promoting a safe working environment.
- Helped in the installation of drywall, insulation, and other building materials, contributing to well-built interiors.
Customer Service Representative
Bella Italia Ristorante
10.2021 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
Industrial Engineering Third Semester - Industrial Engineering
Corporacion Universitaria Republicana
Cra. 7#19-38, Bogotá DC - ColombiaEnglish Language And Literature
Zoni Language Centers
West New York12.2025
High School Diploma -
Liceo Mater Dei
Cra.8a Este #3-34 A 3-60 Bogotá Colombia 11.2020
Skills
- Wood Selection
- Woodworking Techniques
- Cabinet Making
- Safety Protocols
- Product Knowledge
- Complaint Resolution
- Quality Assurance Controls
- Complex Problem-Solving
- Visual Merchandising
- Sales Expertise
- Customer Needs Assessment
Timeline
Carpentry Assistant
Javeca LLC
10.2022 - 11.2023
Customer Service Representative
Bella Italia Ristorante
10.2021 - 07.2022
Industrial Engineering Third Semester - Industrial Engineering
Corporacion Universitaria Republicana
English Language And Literature
Zoni Language Centers
High School Diploma -
Liceo Mater Dei