Hi, I’m
Nicolas Medera
Delivery Driver Helper
Laurelton,NY
Summary
Organized, dependable and dedicated candidate successful at managing multiple priorities with a positive attitude. With a willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Results-oriented with exceptional communication. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Reliable transportation professional handles any task needed completion by driver, including communication with dispatch, debris removal and heavy lifting. Self-directed and physically fit with good communication and problem-solving abilities. Willing to work in all weather conditions.
Overview
6
years of professional experience
Work History
UPS
Driver Helper
11.2023 - Current
Job overview
- Displays excellent communication and customer service skills.
- Exhibits excellent attendance, work habits, and willingness to learn job functions.
- Assists drivers with product or package deliveries to residential and commercial locations.
- Assists drivers with loading and unloading packages onto delivery trucks to maintain deadlines.
- Lifted and carried packages weighing up to 70 lbs.
- Used hand trucks and dollies to safely transport heavy and cumbersome packages.
- Prevented damage to packages and products by correctly securing loads.
- Followed workplace and on-truck safety guidelines and regulations to prevent accidents and mishaps.
- Scanned and tracked packages for delivery accuracy and security.
- Used proper safety techniques and gear, such as lifting straps, to move items off and on the truck.
- Reports package damage or delivery issues to the driver for swift resolution.
- Maintained vehicle organization and cleanliness and reported any issues to driver.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Maintained clean, orderly work environment free of hazards.
- Operated equipment while observing standard safety procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Michaels
Service Team Member
03.2023 - 08.2023
Job overview
- Displayed professionalism when interacting with children, families, partners, fellow team members, managers, and other program members.
- Set and enforced performance and service standards to maintain a consistent, high-quality environment devoted to customer satisfaction.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects, and share program achievements.
- established an open atmosphere for team members and participants to openly communicate their thoughts and opinions.
- Provided technical assistance with service operations and connected participants to external resources.
- Filled and provided customer orders within deadlines.
Quick Wash Car Wash
Car Wash Employee
11.2017 - 11.2018
Job overview
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers, and central vacuums' individual units.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Rinsed objects and placed on drying racks or used cloth, squeegees, or air compressors to dry surfaces.
- Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Maintained and repaired car wash equipment to meet operational demand.
- Cleaned and polished vehicle interiors and exteriors to high standards.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Achieved customer satisfaction by providing high-quality professional service.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Utilized high-pressure washers to clean vehicles and equipment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Inspected vehicles and equipment for visible damage.
- Removed dirt and debris from vehicle and equipment interiors.
- Polished windows and mirrors of vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Inspected and tested vehicle systems to verify safety, including brakes and tires.
- Maintained records of cleaning activities.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Applied wax and sealants to exterior of vehicles and equipment.
Education
College of Southern NevadaLas Vegas, NV
Bachelor from Veterinary Medicine (Pre-Veterinarian)
09.2024
Alice Blount Academy of Science And Agriculture Vidalia, GA
High School Diploma from Agriculture
05.2020
Skills
- Pressure Washers
- Stain Removal
- Reading Comprehension
- Competitive Pricing
- Hand Brushes
- Strong Team Contribution
- Time Management
- Critical Thinking
- Stockroom Organization
- Hospitality and Accommodation
- Inventory Monitoring
- Membership Promotion
- Customer Needs Assessments
- Customer Service
- Interior and Exterior Cleaning
- Client Support
- Cash Register Operations
- Vacuuming and Sweeping
- Quality Assurance
- Providing Feedback
- Vacuum Interiors
- Learning Strategies
- Calm and Pleasant Demeanor
- Surface Drying and Polishing
- Problem Identification
- Social Orientation
- Scrap Removal
- Greeting and Seating
- Wash Vehicles
- Adaptable and Flexible
- Clean Windows
- Communication and Interpersonal Skills
- Hand and Power Tool Operation
- Hose and Line Hookups
- Equipment Adjustment
- Customer Relations
- Active Learning
- Customer Experience
- Production Goals
- Project Deadlines
- Customer Inquiries
- Checklists and Recordkeeping
- Customer Loyalty
- Work Order Tracking
- Vehicle Detailing
- Closing Procedures
- Rewards Programs
- Issue and Complaint Resolution
- Inventory Cost
- Shipment Processing
- Floor Scrubbing
- Member Services
- Creative Solutions
- Email Communication
- Lawnmower Operation
- Production Standards
- Customer Service Standards
- Customer Service Best Practices
- Effective Customer Service
- Safe Work Practices
- Microsoft Office
- Active Listening
- Special Assignments
- Equipment Monitoring
- Package Handling
- Product Transport
- Driver Assistance
- Loading and Unloading
- Documentation Management
- Damage Prevention
- Item Securing
- Truck Loading
- Quality Controls
- Organization
- Safe Lifting Procedures
- Loading and Unloading Procedures
- Safety Practices
- Product Inspection
- Equipment Inspections
- Equipment Usage
Additional Information
- Bee Keeping
- Greenhouse Produce Gardening
- Greenhouse Flower Gardening
- Outdoor Produce Gardening
- Outdoor Flower Gardening
- Landscaping
- Lawncare
- Bush Planting & Maintenance
- Fence Installation
- Decorative Light hanging
- Painting
- Pool Cleaning
- Floor Waxing
- Hand Floor Buffing
- Dog Training
- Horse Training
- Horse Riding
- PVC Piping
- Hole Digging
- Goat Feeding
- Controlled Burn (Burning back woodline on farmland)
- Power Washing (Concrete, Wood, Garage etc...)
- Wood Chopping
Timeline
Driver Helper
UPS
11.2023 - Current
Service Team Member
Michaels
03.2023 - 08.2023
Car Wash Employee
Quick Wash Car Wash
11.2017 - 11.2018
College of Southern Nevada
Bachelor from Veterinary Medicine (Pre-Veterinarian)
Alice Blount Academy of Science And Agriculture
High School Diploma from Agriculture
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