Nicolas Mohr
Cincinnati
Summary
Dynamic professional with a proven track record, excelling in customer relations and team collaboration. Demonstrated leadership in training staff and enhancing service quality. Skilled in inventory management and safety compliance, consistently achieving high customer satisfaction through effective problem-solving and organizational skills.
Overview
4
4
years of professional experience
Work History
Staff Member
Nordstrom
Mason, OH
05.2025 - 10.2025
- Assisted customers with product selection and provided personalized service to enhance shopping experience.
- Maintained knowledge of current promotions and sales to effectively inform customers and drive sales.
- Collaborated with team members to ensure efficient stock management and store organization.
- Processed transactions accurately using POS systems while ensuring compliance with cash handling procedures.
- Developed product displays to highlight merchandise, enhancing visual appeal and encouraging customer engagement.
- Trained new staff on customer service protocols and operational procedures for seamless onboarding experience.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels during interactions.
- Participated in inventory management tasks, assisting in stock replenishment and loss prevention efforts.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Greeted clients and guests and assisted with variety of questions to foster exceptional customer service.
- Participated in team-building activities to foster teamwork and collaboration.
Logistics Associate
TQL
Batavia, OH
11.2024 - 04.2025
Maintenance Clerk
Koch Foods
Fairfield, OH
05.2023 - 10.2024
- Assisted with inventory management to ensure accurate stock levels and timely replenishment.
- Maintained cleanliness and organization of equipment and work areas for operational efficiency.
- Operated maintenance tools and equipment following safety protocols to minimize risks.
- Supported team members in routine maintenance tasks, fostering a collaborative work environment.
- Trained new staff on proper maintenance procedures and safety practices, promoting knowledge sharing.
- Assisted in reducing downtime by organizing and maintaining a comprehensive inventory of spare parts.
Assistant Manager
Planet Fitness
Cincinnati, OH
07.2022 - 03.2023
- Assisted in daily operations to ensure facility cleanliness and safety standards were met.
- Supported staff training programs to enhance team performance and service quality.
- Coordinated member engagement initiatives to improve retention and community involvement.
- Managed inventory levels, ensuring availability of fitness equipment and supplies.
- Monitored scheduling processes to optimize staff coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Owner
MohrsCleaning
Mammoth Lakes, CA
06.2021 - 04.2022
- Managed scheduling and staffing for cleaning operations to optimize resource allocation.
- Developed standard operating procedures to enhance service quality and efficiency.
- Oversaw client communications, ensuring prompt responses and high satisfaction levels.
- Trained new employees on cleaning techniques, safety protocols, and customer service standards.
- Implemented inventory management systems for cleaning supplies to reduce waste and costs.
- Conducted regular quality control inspections to maintain high cleanliness standards across all sites.
Education
Master of Finance - Financial Markets
Yale University
New Haven, CT09.2025
High School Diploma -
Sycamore High School
Cincinnati, OH05.2020
Skills
- Strong teamwork
- Cleaning and organization
- Cleaning skills
- Customer relations skills
- Leadership qualities
- Safety compliance
- Safe equipment operations
- Inventory restocking
- Employee mentoring
- File management
- Organizational skills
- Time management
- Analytical thinking
- Multitasking
Timeline
Staff Member
Nordstrom
05.2025 - 10.2025
Logistics Associate
TQL
11.2024 - 04.2025
Maintenance Clerk
Koch Foods
05.2023 - 10.2024
Assistant Manager
Planet Fitness
07.2022 - 03.2023
Owner
MohrsCleaning
06.2021 - 04.2022
Master of Finance - Financial Markets
Yale University
High School Diploma -
Sycamore High School