Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nicolas Montealegre

Murfreesboro,TN

Summary

Reliable team member with strong communication skills ande ability to adjust work for various environments. Goal Oriented and driven to achieve and surpass personal and store sale expectations Handles modifications, requests and feedback from colleagues, clients and vendors in efficient manner, understanding needs of all parties involved. Flexible in adapting work style to fit different projects and juggling multiple assignments within tight deadlines.

Overview

8
8
years of professional experience

Work History

Senior Design Associate

The Tileshop
07.2022 - Current


  • Trained and developed new hires in company processes, product knowledge, customer service, and selling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Leveraged industry knowledge and emerging trends to build innovative messaging and bring design concepts to fruition.
  • Applied skill in color theory and composition to bring client visions to fruition.
  • Collaborated with clients and contractors to coordinate tile projects from design to install
  • Engaged with Contractors to build business partnerships to increase profit for pros and the store
  • Utilized sales technique and product knowledge to achieve monthly sales goals
  • Coordinated delivery of material with client and installer

Car Salesman

Napleton Offlease
02.2022 - 07.2022
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Developed successful sales strategies to maximize customer satisfaction and profit.

Delivery Associate

Fedex
10.2021 - 01.2022
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.

Delivery Associate

Amazon
03.2020 - 10.2021
  • Delivered packages to customer doorsteps and business offices.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
  • Managed delivery route for optimal use of time and fuel.
  • Maximized processes by managing delivery schedules and prioritizing based on urgency.
  • Inspected truck prior to delivery, checking for proper stowage of packages.

Lead Server

Steakhouse 5
06.2019 - 03.2020
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Assigned tasks and shifts to servers to manage organized schedules and provide adequate coverage.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Server

Keke's Breakfast Cafe
12.2018 - 06.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Upsold menu items to increase ticket averages

Server

IHOP
11.2017 - 12.2018


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Sheet Metal Fabricator

RSS
06.2015 - 08.2017
  • Cut, bent and shaped metal sheets and components to meet specific project requirements.
  • Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
  • Interpreted blueprints, schematics and technical documentation to obtain project instructions and completion requirements.
  • Smoothed burred surfaces of joints and seams to minimize damage to other metal components.
  • Supervised apprentices and offered specific recommendations to improve work quality.
  • Stocked and kept inventory or raw materials in warehouse

Education

Associate of Science - Civil Engineering

Seminole State College of Florida
Sanford, FL
12.2018

Skills

  • Material Selection
  • Project Presentations
  • Project Management
  • Concept Development
  • Vendor Relationships
  • Product Sales
  • Customer Needs Assessment
  • Upselling and Cross-Selling
  • Conflict Resolution
  • Stocking and Receiving
  • Sales Goals Attainment
  • Sales Training

Languages

Spanish
Full Professional

Timeline

Senior Design Associate

The Tileshop
07.2022 - Current

Car Salesman

Napleton Offlease
02.2022 - 07.2022

Delivery Associate

Fedex
10.2021 - 01.2022

Delivery Associate

Amazon
03.2020 - 10.2021

Lead Server

Steakhouse 5
06.2019 - 03.2020

Server

Keke's Breakfast Cafe
12.2018 - 06.2019

Server

IHOP
11.2017 - 12.2018

Sheet Metal Fabricator

RSS
06.2015 - 08.2017

Associate of Science - Civil Engineering

Seminole State College of Florida

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Nicolas Montealegre