Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NICOLAS MONTERO

Monroe

Summary

Offering strong analytical and communication abilities, eager to learn and grow in technical support environment. Brings solid understanding of problem-solving techniques and customer service principles. Ready to use and develop technical troubleshooting and customer service skills.

Overview

3
3
years of professional experience

Work History

Founder & Client Acquisition Lead

Marketing Agency (Self-Employed)
03.2024 - Current
  • Managed inbound and outbound communication with business owners through calls, emails, and Loom videos.
  • Handled client outreach and appointment setting, booking 10–20+ qualified calls monthly.
  • Used Google Sheets and CRM tools (Streak, GoHighLevel) to track leads, client communication, and performance metrics.
  • Delivered customer service by addressing client needs, answering questions, and ensuring smooth onboarding.
  • Coordinated between prospects and internal team to ensure follow-ups and high show-up rates for meetings.
  • Experienced with computers and adapting quickly to new software; learned and mastered multiple tools (CRM, scheduling apps, and tracking systems) to streamline operations.
  • Fast learner when it comes to new tasks, ensuring smooth adoption of technology and efficient problem-solving.

Sales Associate

Abercrombie
10.2023 - Current
  • Responsible for restocking shelves and ensuring the proper merchandise was displayed as instructed
  • Assisting customers to find what they need
  • Helping increase store’s revenues by suggesting complementary products
  • Improving customers’ shopping experience by providing them product information

Babysitter

Self-Employed
06.2022 - Current
  • In-home supervision and care for children ages 2-6
  • Listen and follow directions provided by the parents to ensure proper care
  • Follow emergency plans established by parents for the children
  • Responsible for drop off and pick up to/from certain activities
  • Assist with homework, as needed

Server

Blue Point
09.2024 - 08.2025
  • Delivered attentive and professional service in a fast-paced, fine-dining environment.
  • Managed multiple tables while maintaining accuracy, efficiency, and a high level of customer satisfaction.
  • Handled guest inquiries, special requests, and complaints with professionalism and empathy.
  • Collaborated with kitchen and bar staff to ensure smooth and timely service.
  • Strengthened communication and multitasking skills through daily interaction with diverse clientele.
  • High-End Dining

Education

No Degree -

Rockland Community College
Suffern, NY

High School Diploma - undefined

Monroe-Woodbury
Central Valley, NY
06.2024

Skills

  • Bilingual- Native Spanish
  • Friendly and positive attitude
  • Efficient food and beverage serving
  • Attentive to details
  • Proficient in Microsoft Word
  • Marketing
  • Entrepreneurial and innovative
  • Attention to detail
  • Flexible and adaptable
  • Multitasking
  • Excellent communication
  • Computer skills
  • Calm under pressure
  • Active listening
  • Decision-making
  • Verbal communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Server

Blue Point
09.2024 - 08.2025

Founder & Client Acquisition Lead

Marketing Agency (Self-Employed)
03.2024 - Current

Sales Associate

Abercrombie
10.2023 - Current

Babysitter

Self-Employed
06.2022 - Current

High School Diploma - undefined

Monroe-Woodbury

No Degree -

Rockland Community College

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