Summary
Overview
Work History
Education
Skills
References
Interests
Languages
Timeline
Generic

Nicolas Murguia

Salem,MA

Summary

Customer-oriented Parts Manager with over 11 years of experience in business operations and sales support to meet customer demands. Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance and safety management. Outgoing Certified Server Trainer with proven ability to drive sales through excellent customer service. Experienced with training and coaching new servers on sales techniques and menus while multitasking in fast-paced environments.. Adaptive transportation and distribution professional with expertise in customer service, inventory control, cost savings and staff management.

Overview

9
9
years of professional experience

Work History

Parts Manager

Woburn Toyota
Woburn, MA
11.2022 - 01.2024
  • Developed and maintained positive working relationships with vendors.
  • Maintained records of all orders placed, received, and shipped.
  • Ensured accuracy in order processing and invoicing procedures.
  • Monitored stock levels regularly to avoid backorders or shortages.
  • Implemented improvements to streamline the ordering process.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Increased productivity, effectively managing 15 employees and crew while coordinating dispatching activities and daily ordering processes.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Entered time and attendance logs in preparation for payroll.
  • Performed regular cycle counts to maintain accuracy of inventory records.
  • Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
  • Controlled daily parts program activities to improve sales and inventory management.

Business Solutions Consultant

Kforce Global Solutions
Hoffman Estates, IL
05.2021 - Current
  • Interpreted and advocated company vision and direction by turning business goals into actionable plans of system enhancement.
  • Explained technical concepts to non-technical staff members in easy to understand language and concepts.
  • Oversaw Parts departments, establishing core values and operational mindset to establish solid foundation of principles and operational mindset.
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Managed configuration, installation and troubleshooting of applications and software for clients.
  • Educated clients by explaining all technology issues in terminology that was simple to understand.
  • Aided senior leadership in authoring data capturing reports to identify issues and determine solutions.
  • Provided exemplary helpdesk service and support to assist customers.
  • Coordinated and enhanced existing databases and established new databases as part of initiative.

NIGHTSHIFT PARTS/Service Manager

Vera Cadillac
Pembroke Pines, FL
09.2020 - 05.2021
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Established individual parts inventory levels to balance stock for maximum inventory turns.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Controlled daily parts program activities to improve sales and inventory management.
  • Answered phone calls and responded to questions and concerns.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.
  • Immediately escalated incidents to remain compliant with company's standard procedures and processes.
  • Consulted with clients to outline options and obtain permission to proceed with service.

Assistant Parts Manager

Brickell Motors
Miami, Florida
05.2017 - 09.2020
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Gathered pertinent information to place orders for parts department, customers and the GM, Mazda, and Brickell Luxury mechanics.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Coordinated and executed daily parts deliveries to local businesses.
  • Received and stocked incoming merchandise, arranging items in appropriate manner and correct locations.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model and year.
  • Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Received, examined and reshelved returned parts.
  • Obtained customer information from phone calls and email communication and entered in into CDK to update internal records.
  • Earned good attendance record and built reputation for being on time and ready to work.
  • Order GM customer parts using CDK
  • Use CDK software to check in and receive parts.
  • Proficient in doing purchase orders for outside vendors.

Parts Specialist

Vera Cadillac Buick GMC
Miramar, FL
02.2015 - 05.2017
  • Assisted over 150 customers weekly in finding parts for individual needs.
  • Obtained customer information from phone calls and email communication and entered in into CDK to update internal records.
  • Maintained accounting requirements by discussing fees, preparing contracts and invoicing clients for completed shipping and ordering work.
  • Kept detailed track of order inventories and verified timing and specifications of additional orders based on known customer preferences.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.

Education

Associate of Applied Science -

Broward College
Miramar, FL
06.2016

High School Diploma -

Hallandale High School
Hallandale Beach, FL
05.2012

Skills

  • Sales Organization Expert
  • Microsoft Word
  • Customer Service
  • CDK Software
  • Automotive Wholesale
  • Retail Sales
  • Sales
  • Customer service skills
  • Delivery order fulfillment
  • Product merchandising
  • Cross-functional teamwork
  • Invoice processing
  • Vendor relations
  • Ordering parts
  • Customer relations
  • Client management
  • Reporting and documentation
  • Customer assistance and support
  • Implementation and configuration
  • Client education needs
  • Trained in CDK

References

  • Craig Robinson, Sheridan Technical College GM ASEP Professor 5400 Sheridan St, Hollywood, FL (954) 448-0156 33021 robi102671@gmail.com
  • Riley Alter, Vera Cadillac Previous Supervisor 300 S University Dr, Pembroke (305) 803-8178 Pines,Fl,33025 rileya@veramotors.com
  • William Acosta, Brickell Honda Previous Supervisor 690 SW 8th St,Miami,Fl,33130 (786) 501-3305 willy.acosta@brickellmotors.com

Interests

  • Working on cars
  • Billiards
  • Basketball
  • Football

Languages

  • English (Fluent)
  • Spanish (Fluent)

Timeline

Parts Manager

Woburn Toyota
11.2022 - 01.2024

Business Solutions Consultant

Kforce Global Solutions
05.2021 - Current

NIGHTSHIFT PARTS/Service Manager

Vera Cadillac
09.2020 - 05.2021

Assistant Parts Manager

Brickell Motors
05.2017 - 09.2020

Parts Specialist

Vera Cadillac Buick GMC
02.2015 - 05.2017

Associate of Applied Science -

Broward College

High School Diploma -

Hallandale High School

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Nicolas Murguia