Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nicolas Nelson

Los Angeles,CA

Summary

Proven Operations Manager with a track record of enhancing performance outcomes and customer satisfaction at LAZ Parking. Expert in strategic planning and team leadership, adept at streamlining operations to increase efficiency. Skilled in problem-solving and customer relationship management, achieving significant improvements in service delivery and profitability.

Overview

13
13
years of professional experience

Work History

Operations Manager

LAZ Parking
03.2018 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with LAZ and Hotel Client.
  • Managed budget effectively, consistently delivering great service, appropriate staffing and reconsolidated revenue within financial constraints.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.

Social Work Case Manager

Hygeia Health
01.2023 - 12.2023
  • Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
  • Increased community engagement by connecting clients to appropriate resources and social activities.
  • Advanced cultural competence within the organization through training and consultation on diversity issues.
  • Elevated team performance by providing ongoing supervision, professional development opportunities, and constructive feedback to case management staff.
  • Bolstered client safety by swiftly identifying and addressing potential risks or instances of abuse/neglect.
  • Diversified service offerings by identifying emerging trends in client needs and adjusting programmatic focus accordingly.
  • Collaborated with healthcare providers to ensure optimal physical health outcomes for clients in need of medical attention.
  • Empowered clients to achieve greater independence by facilitating skill-building workshops covering topics such as budgeting, job searching, and conflict resolution.
  • Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
  • Facilitated successful transitions for clients through thorough discharge planning and follow-up support.
  • Streamlined case management processes by implementing efficient documentation practices and utilizing appropriate technology.
  • Supported educational goals for young clients by liaising with schools and advocating for necessary accommodations or interventions.
  • Ensured timely access to services by effectively coordinating care with interdisciplinary teams.
  • Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
  • Provided leadership, guidance and support to staff members.

High Voltage Electrician

IBEW Local 26
11.2013 - 12.2017
  • Improved system performance by upgrading outdated equipment and implementing new technologies in high voltage installations.
  • Enhanced power grid reliability by performing routine maintenance and repairs on high voltage electrical equipment.
  • Collaborated with team members to complete complex projects within deadlines, contributing to overall project success.
  • Provided training and guidance to junior electricians, promoting a culture of continuous learning and skill development.
  • Supported the efficient operation of substations by conducting inspections and preventive maintenance on transformers, circuit breakers, and other high voltage components.
  • Demonstrated strong communication skills when providing progress updates to supervisors or discussing project requirements with clients.
  • Played a critical role in emergency response efforts during power outages or other incidents involving high voltage infrastructure.
  • Developed comprehensive risk assessments before undertaking any work on high voltage equipment or infrastructure to minimize hazards effectively.
  • Performed maintenance and reconducting work in varied weather conditions.

Apprentice Electrician

Rayburn Electric
05.2011 - 04.2013
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Kept tools and materials organized, contributing to a clean and safe work area for all team members throughout each project''s duration.
  • Followed all safety procedures and guidelines to promote safety while working on electrical systems.
  • Acquired valuable hands-on experience with various types of wiring systems by assisting experienced electricians in diverse installation projects.
  • Understood and used proper tools and equipment to install and maintain electrical systems.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Learned and followed latest electrical codes and regulations to deliver compliant electrical systems.
  • Installed conduit systems effectively for better wire protection, contributing to overall system longevity and reliability.
  • Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
  • Participated in after-hours emergency services, demonstrating dedication to customer satisfaction and prompt issue resolution.
  • Increased job site safety by diligently adhering to OSHA standards and regulations during electrical installations.
  • Implemented proper grounding techniques during installations, reducing potential risks associated with power surges or faults in the system.
  • Collaborated closely with other trades on construction sites, fostering a positive working environment for efficient project completion.
  • Improved project efficiency through effective communication with team members and supervisors regarding tasks and responsibilities.
  • Ensured compliance with local building codes during wiring installations, fostering a commitment to safety and quality within the team.
  • Developed expertise in troubleshooting common electrical issues, facilitating quicker solutions to resolve customer concerns.
  • Identified and studied electrical problems to determine correct solutions.

Education

Vocational Certificate - Electrical Linework

North Georgia Technical College
Clarkesville, GA
11.2013

High School Diploma -

Pepperell High School
Lindale, GA
05.2011

Skills

Problem-Solving

Team Leadership

Operations Management

Customer Service

Planning and Implementation

Performance monitoring

Customer Relationship Management

Goal Setting

Strategic Planning

Additional Information

Locations Supported With LAZ Parking

  • Fairmont Santa Monica
  • Fairmont Plaza Century City
  • Casa Del Mar
  • Shutters Santa Monica
  • The Edition West Hollywood
  • The London Beverly Hills
  • Waldorf Astoria
  • The Beverly Hilton
  • Hilton Culver City


Notable Events Worked With LAZ Parking

  • The Oscars
  • GQ Man Of The Year
  • RFK Jr. 70th Birthday Celebration
  • Jill Biden' Israeli Fundraiser For War In Gaza
  • Clive Davis's Annual Pre Grammy Party
  • Jaguar & Land Rover's 2022 Product Roll Out
  • Lamborghini's 2019 Product Roll Out
  • The Genesis Invitational PGA Tournament
  • Numerous Movie Screenings

Timeline

Social Work Case Manager

Hygeia Health
01.2023 - 12.2023

Operations Manager

LAZ Parking
03.2018 - Current

High Voltage Electrician

IBEW Local 26
11.2013 - 12.2017

Apprentice Electrician

Rayburn Electric
05.2011 - 04.2013

Vocational Certificate - Electrical Linework

North Georgia Technical College

High School Diploma -

Pepperell High School

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Nicolas Nelson