Summary
Overview
Work History
Education
Skills
Timeline
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Nicolas Nicholls

Syracuse,NY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Visuals Lead

REI
02.2023 - Current
  • Developed engaging seasonal promotions with unique visual elements for increased revenue generation.
  • Managed inventory levels, ensuring optimal stock availability for visually appealing merchandise displays.
  • Increased sales and brand awareness by designing eye-catching window displays and in-store merchandising.
  • Enhanced customer experience through strategic product placement and creative visual presentations.

Assistant Store Manager

Starbucks
02.2021 - 11.2021
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Trained and guided team members to maintain high productivity and performance metrics.

Lead Teller

National Insurance Group Companies
11.2019 - 11.2020
  • Enhanced customer satisfaction by efficiently managing transactions and addressing inquiries.
  • Streamlined teller operations for increased accuracy and speed, minimizing wait times for customers.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Collaborated with other departments to resolve complex issues, enhancing the overall banking experience for clients.

Part-Time Merchandise Associate

Saks Fifth Avenue
07.2019 - 01.2020
  • Enhanced store presentation by executing visually appealing merchandise displays.
  • Supported store management with daily tasks, contributing to overall operational efficiency.
  • Collaborated with team members to create visually appealing seasonal displays, driving customer interest and engagement.

Front Desk (Member Services Representative)

Planet Fitness
01.2018 - 09.2018
  • Handled all front desk related activities including answering phone in friendly manner, assisting customers with a variety of queries
  • Member sign and take prospective members on tours
  • Marketed the company in a professional manner by gaining new member and leading tours which increase the branch KPIs of new customers
  • Processed daily transactions and reconciled payments to ensure accuracy of financial records using proprietary system

Assistant Project Manager

N&T Tours
01.2015 - 01.2016
  • Marketed through multiple social media platforms to bring tourist traffic to the potential clients to the business page and company to gain a new experience
  • Handled various bookings and arrangements for guests comprising of travel services such as hotel reservation, sightseeing tours and private transfers services
  • Played an integral role in the development and implementation of project quality assurance measures, resulting in improved outcomes and greater client satisfaction.

Intern

Eastern Caribbean Central Bank St
06.2014 - 08.2014
  • Collected confidential information about clients to assist supervisor in making decisions in about clients profiles closure
  • Independently processed bills to provide weekly information to assist treasurer with tasks
  • Assisted with clerical duties to educate clients on sensitive updates or new products on a daily basis

Education

BBA - Business Administration, Marketing

Brooklyn College
Brooklyn, NY
06.2022

Associate of Applied Science - Science- Business and Technology of Fashion

New York City College of Technology
New York, NY
06.2019

Skills

  • Computer: Proficient in
  • Microsoft Word and Excel
  • Cash Management Skills
  • Interior and Exterior Displays
  • Department Oversight
  • Customer Relations
  • Customer Response

Timeline

Visuals Lead

REI
02.2023 - Current

Assistant Store Manager

Starbucks
02.2021 - 11.2021

Lead Teller

National Insurance Group Companies
11.2019 - 11.2020

Part-Time Merchandise Associate

Saks Fifth Avenue
07.2019 - 01.2020

Front Desk (Member Services Representative)

Planet Fitness
01.2018 - 09.2018

Assistant Project Manager

N&T Tours
01.2015 - 01.2016

Intern

Eastern Caribbean Central Bank St
06.2014 - 08.2014

BBA - Business Administration, Marketing

Brooklyn College

Associate of Applied Science - Science- Business and Technology of Fashion

New York City College of Technology

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Nicolas Nicholls