Nicolas Noto
Virginia Beach,VA
Summary
Diligent Team Leader who is skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
8
8
years of professional experience
Work History
Biohazard Technician
Steri-Clean
Virginia Beach, VA
02.2025 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Worked with diverse types of weather and ground conditions.
- Worked with efficiency and adaptability to ensure quality results for clients
Restaurant Team Member
Panera Bread
Virginia Beach, VA
10.2024 - 04.2025
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Insurance Agent
GEICO
Virginia Beach, VA
02.2024 - 09.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
Delivery Courier
DoorDash
Virginia Beach, VA
06.2023 - 02.2024
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Established lasting relationships with customers by delivering packages on time, interacting professionally and responding promptly to questions.
- Followed company policies and procedures during shift.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
Team Lead
Panera Bread
Virginia Beach, VA
04.2022 - 06.2023
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Handled customer complaints and found solutions to promote excellent customer service
Delivery Courier
DoorDash
Virginia Beach, VA
08.2021 - 04.2022
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Maintained accurate records of deliveries, promptly addressing any discrepancies or issues that arose.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Landscaper
Filtered Lens Landscaping
Virginia Beach, VA
01.2021 - 08.2021
- Maintained grounds by trimming, weeding and general clean-up.
- Performed planting, watering, mulching and edging of lawns.
- Removed weeds, hazards and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing and tree removal and thinning.
Delivery Courier
DoorDash
Virginia Beach, VA
08.2020 - 01.2021
- Followed company policies and procedures during shift.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
Team Member
Taco Bell
Virginia Beach, VA
06.2018 - 08.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Life Guard
Larkspur Community
Virginia Beach, VA
06.2017 - 08.2019
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
Education
High School Diploma -
Landstown High School
Virginia Beach, VA06.2020
Skills
- Crew Management
- Production Monitoring
- Emotional Support
- Kitchen Staff Management
- Quality Control
- Staff Assignments
- Time Management
- Meeting Participation
- Staff Coaching
- Multitasking and Organization
- Customer Loyalty
- Guest Satisfaction
Accomplishments
- Recognized by general manager for excellent customer service and teamwork and promoted to top catering team in the region.
- Virginia High School League state finalist for multiple Swimming events, 2017, 18, 19, 20.
- Completed Virginia Beach Youth Police Academy.
Timeline
Biohazard Technician
Steri-Clean
02.2025 - Current
Restaurant Team Member
Panera Bread
10.2024 - 04.2025
Insurance Agent
GEICO
02.2024 - 09.2024
Delivery Courier
DoorDash
06.2023 - 02.2024
Team Lead
Panera Bread
04.2022 - 06.2023
Delivery Courier
DoorDash
08.2021 - 04.2022
Landscaper
Filtered Lens Landscaping
01.2021 - 08.2021
Delivery Courier
DoorDash
08.2020 - 01.2021
Team Member
Taco Bell
06.2018 - 08.2020
Life Guard
Larkspur Community
06.2017 - 08.2019
High School Diploma -
Landstown High School