Nicolas Oliveros

• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Used internal software to process reservations, check-ins and check-outs.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Maintained clean and organized front desk areas to uphold polished company image.
• Collaborated with team members to handle guest requirements from check-in through check-out.

As a conversion crew member at the Crypto.com Arena, I played a pivotal role in transforming the venue from basketball to hockey configuration and vice versa. This position requires requires me to pay meticulous attention to detail, teamwork, and the ability to adapt to fast paced environments. I work closely with a dedicated team to ensure seamless transition between events. In addition, being part of the conversion crew in an arena provides unique opportunities to interact with high profiled individual from the sport and entertainment industries. This exposure has taught me the valuable lessons in professionalism, discretion, and respectful behavior.

• Operated rides and attractions according to written guidelines to reduce injuries.
• Cleaned rides and attractions to reduce spread of germs and bacteria.
• Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
• Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Operated variety of amusement park rides and monitored passenger safety and comfort.