Nicolas Papa
Sunrise,FL
Summary
Highly motivated and detail-oriented professional with a Bachelor’s degree in Communication and Conflict from the University of Central Florida. Experienced Office Administrator at Contemporary Services Corporation (CSC) Miami, specializing in staff scheduling, recruitment, employee relations, and event management. Adept at resolving conflicts and ensuring operational efficiency in fast-paced environments. Strong leadership skills, honed through supervising teams and managing logistics for large-scale events. Committed to fostering effective communication and streamlined processes to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Office Administrator
CSC Miami
08.2024 - Current
- Coordinate staff scheduling for diverse events, ensuring adequate coverage and efficiency across venues
- Conduct interviews and assist hiring process to onboard qualified candidates
- Manage on-site administrative tasks during events, including signing staff in and out of shifts
- Maintain accurate records and facilitate smooth communication between team members and management
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Event Staff
CSC Miami
09.2020 - Current
- Greeting guests with professionalism, providing a welcoming and positive experience
- Resolving customer service issues promptly and effectively
- De-escalating tense situations between guests and staff, ensuring a safe and harmonious environment
Camp Counselor
Lightning Basketball Summer Camp
06.2019 - 07.2024
- Supervised a team of camp counselors and directed high school volunteers to ensure smooth operations
- Coordinated lunch arrangements for over 150 campers, maintaining organization and efficiency
- Developed and adjusted daily group schedules to optimize camper engagement and program success
- Worked with children of varying age, interest, skill, and developmental levels.
Education
Bachelor's Degree - Communication & Conflict
University Of Central Florida
Orlando, Florida12.2024
Associates in Arts degree -
Valencia College
Orlando, Florida07.2022
High School Diploma -
Western High School
Davie, FL06.2020
Skills
- Time management
- Interviewing Skills
- Project management
- Scheduling
- Recruitment and retention
- Employee engagement
- Performance improvement strategies
- Disciplinary action management
- Conflict Management
- Written Communication
- Interpersonal skills
- Customer service
Timeline
Office Administrator
CSC Miami
08.2024 - Current
Event Staff
CSC Miami
09.2020 - Current
Camp Counselor
Lightning Basketball Summer Camp
06.2019 - 07.2024
Bachelor's Degree - Communication & Conflict
University Of Central Florida
Associates in Arts degree -
Valencia College
High School Diploma -
Western High School
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