Nicolas Pesantes
Fairfax,USA
Summary
Highly skilled professional with a strong focus on delivering exceptional customer service and problem-solving
Experienced with managing inventory and product placements in large retail settings. Utilizes strategic planning to enhance store layouts and customer satisfaction. Knowledge of effective team collaboration and adaptability to changing retail demands.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Large Store Merchandiser
SAS Retail Services
01.2025 - Current
- Maintained a clean and safe shopping environment for customers by adhering to company guidelines on visual presentation standards.
- Streamlined stock replenishment processes by optimizing floor layout, increasing efficiency during restocking periods.
- Managed project timelines efficiently, ensuring timely completion of all remodeling tasks within budget constraints.
- Generated increased customer referrals through exceptional service and attention to detail in all aspects of the remodeling process.
Retail Merchandiser
RMS
09.2023 - Current
- Foster relationships with store management, engage with customers, and boost product brand awareness
- Manage and verify merchandise invoices, pack/unpack items, and check breakables before stocking
- Perform data entry tasks related to the tracking of inventory levels and manage requisitions
- Set up and tear down shelving, stock inventory, and maintain various store fixtures to uphold company appearance
- Support sales representatives by using unique promotional items and displaying end-cap special promotions
- Execute all assigned projects with required quality and accuracy, consistently deliver above average project performance
Soccer Coach
07.2021 - Current
Volunteer
01.2020 - Current
Package Handler
Amazon
05.2024 - 10.2024
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Truck Loader
UPS
10.2022 - 02.2023
- Displayed strong organizational and time management skills while loading, scanning, sorting, and stocking packages
- Worked quickly and efficiently while adhering to safety standards
- Communicated effectively while processing workload with minimal supervision
Stocker/Cashier
Five Below
11.2020 - 02.2021
- Displayed expertise in retail business fundamentals including department sales trends, pricing and promotion strategies, inventory management, and process efficiency and improvement
- Responsible for providing positive front-line customer contact while answering questions and operating the cash register
- Maintained suitable inventory levels, ordered stock, received deliveries, and noted discrepancies
Produce Associate
Giant Food
06.2020 - 08.2020
- Displayed organizational skills while ordering stock and ensuring that all produce available to customers was fresh/organized
- Supported managers while training new and current employees on achieving production, quality, and customer service
- Provided exceptional customer service to all customers, answering questions, and resolving complains
Courtesy Clerk
Safeway
06.2020 - 08.2020
- Communicated effectively and developed interpersonal skills while providing customer service
- Responsible for cleanliness of the store and the shopping carts, ensuring pleasant shopping experience
- Supported managers while training new and current employees on achieving production, quality, and customer service
Education
General Studies Diploma -
Oakton High School
Vienna, VA01.2020
Skills
- Customer Service
- Time Management
- Network Security
- Critical Thinking
- Attention to Detail
- Relationship Building
- Conflict Resolution
- Adaptable & Dependable
- Risk Mitigation
- Store layout planning
- Stock rotation
Certification
- CompTIA A+, CompTIA, McLean, VA, 12/22
- CompTIA Network+, CompTIA, McLean, VA, 12/22
- CompTIA Security+, CompTIA, McLean, VA, 12/22
- General Studies Diploma, Oakton High School, Vienna, VA, 06/20
Community Service
Blessings in a Backpack, Volunteer, 2020-Present
Timeline
Large Store Merchandiser
SAS Retail Services
01.2025 - Current
Package Handler
Amazon
05.2024 - 10.2024
Retail Merchandiser
RMS
09.2023 - Current
Truck Loader
UPS
10.2022 - 02.2023
Soccer Coach
07.2021 - Current
Stocker/Cashier
Five Below
11.2020 - 02.2021
Produce Associate
Giant Food
06.2020 - 08.2020
Courtesy Clerk
Safeway
06.2020 - 08.2020
Volunteer
01.2020 - Current
- CompTIA A+, CompTIA, McLean, VA, 12/22
- CompTIA Network+, CompTIA, McLean, VA, 12/22
- CompTIA Security+, CompTIA, McLean, VA, 12/22
- General Studies Diploma, Oakton High School, Vienna, VA, 06/20
General Studies Diploma -
Oakton High School
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