NICOLAS PROSCIA
Sanford,FL
Summary
Self-driven electrical student with more than three years of customer service experience. Processes excellent interpersonal abilities and a wide range of technical skills. Enjoy being a part of a team, as well as managing, motivating, and training a productive team that thrives in high-pressure and challenging environments. Currently seeking an entry-level opportunity in the electrical field to bring over systematic skills and knowledge to enhance your company.
Overview
7
7
years of professional experience
Work History
Bartending Manager
The Station Bar & Grub
09.2024 - Current
- Supervise the work of bar staff and other bartenders
- Plan, organize, and control the operations of a cocktail lounge or bar
- Check identification of customers to verify age requirements for purchase of alcohol
- Train workers in alcohol preparation, and in service, sanitation, and safety procedures
- Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Head Bartender
Morse Code Lounge
08.2023 - 09.2024
- Collect money for drinks served
- Clean glasses, utensils, and bar equipment
- Clean bars, work areas, and tables
- Serve snacks or food items to customers seated at the bar
- Take beverage orders from serving staff or directly from patrons
- Check identification of customers to verify age requirements for purchase of alcohol
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
Food Service Manager
Dexter's
06.2022 - 01.2023
- Count money and make bank deposits
- Order and purchase equipment and supplies
- Maintain food and equipment inventories, and keep inventory records
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Managed staff schedules and maintained adequate coverage for all shifts.
Team Sales Manager
Snow Country Roofing
06.2018 - 06.2022
- Developed strong relationships with key clients, resulting in increased customer satisfaction and repeat business.
- Worked closely with other departments to ensure seamless coordination between teams for optimal results.
- Increased overall team sales by implementing innovative training programs and coaching techniques.
- Collaborated with marketing department to create targeted campaigns that generated quality leads for the sales team.
- Optimized lead management by implementing CRM tools that allowed better tracking of prospects through various stages of the sales funnel.
- Streamlined sales processes to improve efficiency and boost productivity within the team.
- Led weekly meetings to review progress, identify opportunities for growth, and set new targets for the team.
- Managed budgets effectively while meeting aggressive quotas and keeping expenses under control.
- Managed Sales Team on metrics and quotas
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Electrical Diploma -
Florida Technical College
Deland, FL03.2025
High School Diploma -
Seminole High School
Sanford, FL05-2018
Skills
- Adaptability
- Communication
- Customer Service
- Team Player
- Active Listener
- Active Learner
- Dependable
- Proficient in Microsoft Office
- Team leadership
- Staff supervision
- Staff leadership
- Taking inventory
- Pipeline management
- Verbal and written communication
- POS system proficiency
- Cross-training staff
- CRM proficiency
- Staff training and development
- Hiring procedures
- Staff management
- Territory management
- Electrical testing
- Software installation
- System upgrades
- Hardware installation
- Software applications
- Device configuration
- Hardware and software installation
- Installation and repair
- Computer troubleshooting
- Desktop and laptop installations
- Computer assembly
- Printer setup
- Remote support
- PC refurbishment
- Wireless networking
Timeline
Bartending Manager
The Station Bar & Grub
09.2024 - Current
Head Bartender
Morse Code Lounge
08.2023 - 09.2024
Food Service Manager
Dexter's
06.2022 - 01.2023
Team Sales Manager
Snow Country Roofing
06.2018 - 06.2022
Electrical Diploma -
Florida Technical College
High School Diploma -
Seminole High School
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