Nicolas Roman

My primary role is to run day to day operations for my location. Everyday I come in with an agenda on how I can make my location strive & how I can develop my piers while being profit smart & sales driven. I have been apart of making 11 Million dollars in just 6 Months of being open for Raising canes. I have many successes with the Restaurant.

Ensured compliance with all food safety regulations and sanitation standards.
Supervised and trained staff in customer service, food handling, and safety protocols.
Developed strategies for improved operational efficiency and customer satisfaction.
Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
Maintained detailed records of sales transactions and daily shift reports.
Assisted in training personnel on newly implemented procedures outlined in the SOP manual

Offered training and support to keep team members motivated and working toward objectives.

Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
Provided customers with accurate wait times and monitored waiting list.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Provided excellent customer service to ensure satisfaction.
Assisted in training new servers.
Maintained accurate records of reservations and wait times.
Trained new staff on proper hosting procedures and policies.
Ensured that the dining room was always clean, organized, and presentable.
Communicated effectively with restaurant managers regarding customer complaints or requests.
Anticipated potential problems and took appropriate action to prevent them from occurring.

Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
I am successful with Driving Sales up, on the job. I was able to save 15 people money by simply Enrolling them with our old Navy Credit card in one shift the most in our store for the year of 2022. With that being said I have a consistent record of signing people up and bring sales to our stores. Most of all making customers happy & satisfying them to best of my ability & knowledge.

Fostered positive employee relationships through communication, training and development coaching.
Created and distributed monthly, quarterly and annual reports to management regarding performance.
Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.