Nicolas Ruaud
Sales
Renton,WA
Summary
Results-focused International Account Manager offering 5+ years of experience and demonstrated record of achievement in sales and customer relations.
Set up agreements and manage global customer base with self-motivation and success-driven attitude.
Motivated sales professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths.
Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.
Overview
12
12
years of professional experience
Work History
Bakery Sales Specialist
Reiser
11.2022 - Current
- Developed strong client relationships through consistent communication and attentive service.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Negotiated contracts with key accounts, securing long-term partnerships and fostering mutual growth.
- Enhanced client satisfaction through timely follow-ups and addressing concerns promptly.
- Monitored performance metrics regularly, making data-driven adjustments to sales techniques as needed.
- Organized trade show events to showcase company products, generating new leads and increasing brand visibility.
- Cultivated a high-performance sales team by providing guidance, mentorship, and regular feedback on performance.
- Streamlined the sales process by implementing efficient CRM systems for tracking leads and managing customer interactions.
- Conducted regular market research, staying informed about emerging technologies and adjusting sales strategies accordingly.
- Provided tailored solutions for each customer''s unique requirements by conducting thorough assessments of their equipment needs.
- Developed tailored financing options for customers, making equipment purchases more accessible and affordable.
- Worked closely with service technicians to address any post-sale support issues or technical challenges.
- Contacted customers and prospects to generate new business to achieve company growth goals.
President
Wine N C
03.2020 - Current
- Led operational team in development, rollout and management of new product lines.
- Achieved under-budget and on-time project management to adhere to project goals.
- Increased workflow by analyzing data and maximizing opportunities for improved productivity across several areas.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
- Oversaw business-wide changes to modernize procedures and organization.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Operation Director / GM
Lost Heaven Restaurant Group
03.2020 - 03.2022
- Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
Director of Operations
Lost Bakery
02.2016 - 03.2020
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Managed procurement, inventory and warehouse operations.
- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.
- Set team and individual KPIs and provided regular, actionable feedback.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
Pastry Chef
Shangri la
06.2015 - 06.2016
- Mentored kitchen staff at all levels to prepare each for demanding roles.
- Maintained well-organized mise en place to keep work consistent.
- Produced revolutionary menu offerings to put establishments on local, regional and national map.
Executif Pastry Chef
Disney Cruise line
07.2014 - 01.2015
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Maintained well-organized mise en place to keep work consistent.
- Created unique daily specials to drive business growth.
Michelin Star Pastry Cef
K collection
09.2013 - 04.2014
- Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
- Prepared for and executed new menu implementations.
- Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
- Skillfully interacted with external vendors to obtain best quality in pricing and product.
Executive Pastry Chef
La Reserve
03.2012 - 10.2013
- Trained and mentored team of apprentice bakers to maintain product quality and restaurant reputation.
- Created unique daily specials to drive business growth.
- Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
Education
Hospitality
AOCDDF Hospitality School
Bordeaux05.2006
Skills
- Issues resolution
- Cast and Crew Supervision
- Project Management
- Operations management
- Strategies and goals
- Business planning
- Financial Management
- Budgeting
- Customer Relations
- Goals and performance
- Product Knowledge
- Sales strategy development
- Sales Tracking
Languages
French
Native or Bilingual
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Bakery Sales Specialist
Reiser
11.2022 - Current
President
Wine N C
03.2020 - Current
Operation Director / GM
Lost Heaven Restaurant Group
03.2020 - 03.2022
Director of Operations
Lost Bakery
02.2016 - 03.2020
Pastry Chef
Shangri la
06.2015 - 06.2016
Executif Pastry Chef
Disney Cruise line
07.2014 - 01.2015
Michelin Star Pastry Cef
K collection
09.2013 - 04.2014
Executive Pastry Chef
La Reserve
03.2012 - 10.2013
Hospitality
AOCDDF Hospitality School
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