Nicolas Ryan
Grapevine,TX
Summary
Professional with strong background in claims assessment and automobile damage evaluation. Skilled in negotiating settlements, conducting thorough investigations, and ensuring compliance with industry standards. Known for strong team collaboration, adaptability to changing needs, and results-driven approach. Highly reliable, with excellent communication and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Express Auto Adjuster
Statefarm
08.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Worked diligently to provide high quality assistance to customers in need of repairs to their vehicles
- Identified and initiated potential subrogation opportunities resulting in $500,000+ of recovered funds, the highest in the department to date
- Recovered $60,000+ of customer deductibles, the second highest in the department
- Had the opportunity to teach others how to gather quality information upon first contact due to high ratings with information gathering
- Ensured policyholder compliance with insurance contracts by explaining coverage details accurately and thoroughly.
- Resolved disputes between insured parties and repair facilities professionally through effective negotiation techniques when necessary.
- Coordinated effectively with other departments within the organization to address policy concerns or complex issues arising from specific claims scenarios.
- Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
- Prepared detailed reports, documenting all aspects of the claim process for future reference or potential litigation purposes.
Prepaid Customer Service Representative
U.S. Bank
05.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Provided information regarding accounts and available programs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers with managing their prepaid bank accounts for multiple services (unemployment, work stipends, Medicaid benefits, etc.).
GBA Customer Service Agent - Key Bank
Omni Interactions
03.2021 - 04.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Resolved over 50 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
Administrative Assistant
Chibeke Cosmetics, LLC
05.2020 - 03.2021
- Reported directly to Founder and CEO of company with daily reports and appointments
- Managed payroll, time off requests, and other administrative tasks
- Scheduled office meetings, photoshoots, and client appointments
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Answered multi-line phone system, routing calls, and delivering messages to staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Security Professional
Allied Universal Security Services
11.2018 - 12.2019
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Performed guard duties by making judgment decisions within proper policy and procedures
- Recorded incident reports with detailed accounts of occurrences.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
Security Professional
Securitas Security Services
12.2017 - 09.2018
- Exercised skills in de-escalation and problem solving
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors
- Recorded incident reports with detailed accounts of occurrences
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
Team Member
Foot Locker
11.2016 - 02.2017
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Increased sales through effective product placements and persuasive communication skills.
Supervisor - Kids Department
The Gap Factory
03.2012 - 01.2017
- Coordinated and designed the entire GAP Factory kids' department
- Trained and mentored new employees
- Completed store opening and closing procedures
- Counted out cash drawers and balanced totals
- Improved customer service by projecting friendly and knowledgeable attitude
- Accepted and processed customer returns
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Backbar Specialist
AMC Theaters
04.2011 - 11.2011
- Maintained high standards of customer service in high-volume, fast-paced operations
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Used cash register to tender change and process cash and credit card payments
- Trained multiple new employees to operate cash register and properly prepare food
Education
High School Diploma - communications
Dwight Morrow High School
No Degree - Broadcast Journalism
Fairleigh Dickinson University
Teaneck, NJSkills
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Call Documentation
- Establishing and Maintaining Customer Relationships
- Policy and Procedure Adherence
- Team-Oriented and Cooperative
- Customer Needs Assessments
- Reading Comprehension
- Estimating repair costs
- Claim investigation
Certification
- Texas, All lines
- Several other states, Available upon request
Timeline
Express Auto Adjuster
Statefarm
08.2022 - Current
Prepaid Customer Service Representative
U.S. Bank
05.2022 - Current
GBA Customer Service Agent - Key Bank
Omni Interactions
03.2021 - 04.2022
Administrative Assistant
Chibeke Cosmetics, LLC
05.2020 - 03.2021
Security Professional
Allied Universal Security Services
11.2018 - 12.2019
Security Professional
Securitas Security Services
12.2017 - 09.2018
Team Member
Foot Locker
11.2016 - 02.2017
Supervisor - Kids Department
The Gap Factory
03.2012 - 01.2017
Backbar Specialist
AMC Theaters
04.2011 - 11.2011
No Degree - Broadcast Journalism
Fairleigh Dickinson University
- Texas, All lines
- Several other states, Available upon request
High School Diploma - communications
Dwight Morrow High School
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