Blair Sanchez

• Directed and supervised a team of 7 employees in daily operations.
• Provided guidance and direction to associates regarding job duties and responsibilities.
• Handled and resolved complaints swiftly, maintaining customer contentment.
• Collaborated with other departments to coordinate workflow processes between teams.
• Evaluated employee performance through periodic reviews and documented results accordingly.
• Performed daily inventory checks to ensure sufficient stock levels for all products.
• Trained new employees on company policies and procedures.

• Provided product price information to customers.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Greeted customers at counter to fulfill requests and answer questions.
• Made food according to standard recipes with requested changes for customer satisfaction.
• Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
• Operated dishwashing and sanitizing equipment according to manufacturer instructions.
• Kept register accurate through correct billing, payment processing, and cash management practices.
• Leveraged hand-held trays and buffet carts to serve food and beverage items to guests.

• Prepared merchandise for sales floor by pricing or tagging.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to effectively build rapport and lasting relationships.
• Answered customer questions about sizing, accessories, and merchandise care.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

- Top sales associate the day before Thanksgiving 2022 with
gross sales of $26k and 170 sales transactions for the day.

- Consistently increase sales by offering advice on
purchases and product knowledge.

- Engage with customers to build rapport and loyalty.•
Maintain calm demeanor and professionally manage
issues in busy, high-stress situations.

- Responsible for visual merchandising and stocking
merchandise for the sales floor.

- Fulfill online orders, pull and pack product for shipping.•
Training new employees on processing on-line orders.•
Handle all aspects of the cash wrap and cashiering
duties.

- Greet customers, offered assistance in finding requested
items and carry merchandise to the cash wrap.

- Have received multiple customer service compliments
based on my attention to detail and patience.

- Maintain customer satisfaction with quick and
professional handling of product returns.

- Helped customers locate products and checked store
system for merchandise at other sites.

- Organized racks and shelves to maintain store visual•
appeal, engage customers, and promote specific
merchandise.

- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.