Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Nicolas San Martin

Miami

Summary

Seasoned Director with a proven track record at Chick-fil-A, enhancing team collaboration and fostering a culture of continuous improvement. Expert in strategic planning and relationship building, I've significantly boosted team morale and performance. Skilled in operations management, my leadership has driven financial stability and customer satisfaction, embodying a commitment to excellence and growth.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Director

Chick-fil-A
06.2023 - 12.2024
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Interacted well with customers to build connections and nurture relationships.

Operations Manger

The Home Depot
09.2017 - 06.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Assisted in recruiting, hiring and training of team members.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Developed and maintained relationships with external vendors and suppliers.

Bartender Shift Manager

Fleming's Prime Steakhouse & Wine Bar
01.2013 - 09.2017
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Served high customer volumes during special events, nights, and weekends.
  • Improved customer satisfaction by delivering prompt and efficient service during busy shifts.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Set up bar for operation, obtained cash bank, and stocked service bar.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Associate of Science - Business Management

Miami Dade College
Miami, FL
12-2025

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making

Accomplishments

Chick-Fil-A

-Achievements:

• Won Guardian of the Brand award for maintaining the highest operational score (“1”) for a fiscal year.

• Achieved the lowest food cost in the chain with a 0.19 positive food cost gap.

• Mentored the highest promotion rate under my leadership.


The Home Depot

Achievements:

• Contributed to Best Store Operationally in 2022 across the district.

Certification

-Servsafe Certified

-Bartending License

- Fork Lift License

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Director

Chick-fil-A
06.2023 - 12.2024

Operations Manger

The Home Depot
09.2017 - 06.2023

Bartender Shift Manager

Fleming's Prime Steakhouse & Wine Bar
01.2013 - 09.2017

Associate of Science - Business Management

Miami Dade College

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Nicolas San Martin