Jira
Nicolas Schroetter
Project Manager
Morrisville,NC
Summary
Versatile Project Manager with 4 years of expertise in planning, directing and sustaining projects and programs across multiple functional groups within the biotech, pharmaceutical, and healthcare tech spaces. Experienced in aligning cross functional teams on project deliverables and keeping compliance and scalability as the framework in accordance with quality standards. Applying multiple methodologies to find creative and analytical approaches to operational bottlenecks, driving continuous process improvement. A veteran at identifying risks or barriers and providing mitigations or solutions. Ascribes to the servant leader methodology, removing the road blocks that slow the teams progress, while ensuring project vision is achieved and communicated upwards.
Overview
14
14
years of professional experience
2
2
Certificates
Work History
Project Manager
Spencer Health Solutions
Morrisville, NC
07.2021 - Current
- Developed new and updated existing operational methods, designing scalability, compliance, and quality into the foundations of all project assets and in designing architecture for internal Salesforce UX solution
- Served as program and project liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and regulatory compliance, vendors and clients
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines
- Managed all US commercial programs, with portfolio value seeing 4x growth over one year.
Lead Case Manager
Biogen
Morrisville, NC
01.2016 - 07.2021
- Leads predictive analytics project develop real time modeling system to inform intervention strategies across all functional groups, coordinating call center, field force, nursing, and marketing groups resulting in 5% improvement patient conversion onto therapy and adherence. $16.5M increase in annual revenue from ~$500K investment yielding 3,300% ROI in Year 1
- Managed education and development projects to reduce knowledge silos, improve call center staff onboarding, direct to healthcare provider education, and develop knowledge base system and training resources for adaptive on-demand trainings
- Increased referral rates at Biogen’s largest customer accounts by providing excellent service, building meaningful relationships with patients and caregivers, and streamlining acquisition and adherence processes for largest patient population nationwide
Case Manager
Biogen
Morrisville, NC
01.2015 - 01.2016
- Managed all aspects of assigned territory, driving growth in referral volume by delivering "patient services as a product" solution for healthcare providers
- Lead initiative to address access barriers, resulting in positive formulary change with largest regional insurers
- Lead Six Sigma project auditing referrals, identifying regional opportunities to improve efficiency in agent workflow, reducing referral failures by 5%
- Lead project to identify opportunities to improve speed to therapy and referral conversion in critical regions
Universal Patient Services Coordinator
Biogen
Morrisville, NC
01.2014 - 01.2015
- Drove patient outcomes through acquisition and adherence process, supporting referral case management
- Developed new collaborative process in identifying and delegating non-critical work processes to increase availability of Case Manager resources
- Provided on-demand management support to territories needing increased focus, adapting to local requirements while improving patient outcomes
Inbound Sales Coordinator
Time Warner Cable
Morrisville, NC
01.2013 - 01.2014
- Core contributor to feasibility pilots for in-house e-commerce and relocation specialist programs, with improved ROI and agility of these programs in alignment with business direction through reduced services out sourcing
- Developed and executed customer retention strategies to best maintain client's business and satisfaction, while maintaining positive company brand and revenue
Sales Manager
Mattress Warehouse
Raleigh, NC
01.2011 - 01.2013
- Defined sales strategy and operations of retail location, increasing 41.6% sales year over year
- Responsible for training all new sales staff and managers across state
Soldier
US Army
, United States
01.2006 - 01.2008
- Maintained Top Secret SCI clearance throughout service
- Honorable Discharge
Skills
Project planning and development
undefinedSoftware
Veeva
Minitab
Tableau
Salesforce
MS Project
MS Office
NetSuite
LucidChart
Asana
Certification
Certified ScrumMaster (CSM)
Education
Johnston Community College
Smithfield, NC 01.2008 - 01.2010
Defense Language Institute
Monterey, CA 01.2006 - 01.2007
Timeline
Project Manager
Spencer Health Solutions
07.2021 - Current
Certified ScrumMaster (CSM)
01-2020
Lean Six Sigma Green Belt
01-2018
Lead Case Manager
Biogen
01.2016 - 07.2021
Case Manager
Biogen
01.2015 - 01.2016
Universal Patient Services Coordinator
Biogen
01.2014 - 01.2015
Inbound Sales Coordinator
Time Warner Cable
01.2013 - 01.2014
Sales Manager
Mattress Warehouse
01.2011 - 01.2013
Johnston Community College
01.2008 - 01.2010
Soldier
US Army
01.2006 - 01.2008
Defense Language Institute
01.2006 - 01.2007
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