Nicolas Serna Gil
Weston,FL
Summary
Dynamic Fine Dining Server with a proven track record at Cipresso – Seminole Hard Rock, excelling in upselling techniques and creating memorable experiences. Bilingual in English and Spanish, I leverage my charismatic personality and exceptional food and beverage service skills to foster strong customer relationships and enhance overall dining satisfaction.
Overview
8
8
years of professional experience
Work History
Fine Dining Server
FD Prime
Orlando, FL
05.2024 - 03.2025
- Guided customers in selecting steak cuts based on marbling content and temperature recommendations.
- Delivered outstanding experiences to each table.
- Maintained table cleanliness to meet fine dining standards.
Fine Dining Server
Cipresso – Seminole Hard Rock
02.2022 - 04.2024
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Ensured a friendly and inviting reception as the first point of contact.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Omakai sushi
Wynwood, FL
07.2020 - 01.2022
- Outlined detailed information about fish sourcing and flavor pairings.
- Provided detailed explanations on the production of sake to customers.
- Consistently aware of allergy-related considerations in all contexts.
- Ensured each table had a distinctive and enjoyable time.
Server
Tarantella's Ristorante
Weston, FL
05.2017 - 11.2020
- Boosted revenue by promoting higher-end items.
- Strengthened relationships with regular clientele to promote a friendly setting.
- Innovate seasonal drink and cocktail menu items to enhance customer experience.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Associate of Arts - Political Science
Broward College/ Florida International University
FL06-2021
Skills
- Exceptional Food and Beverage Service
- Proficient in Wine and Food Pairing
- Compliance with Food Safety Guidelines and PPE Requirements
- Persuasive Upselling Techniques for Sales Growth
- Strong Dedication and Work Ethic
- Charismatic and Approachable Personality
- Bilingual in English and Spanish
- Create Memorable Experiences
- Food allergy awareness
Timeline
Fine Dining Server
FD Prime
05.2024 - 03.2025
Fine Dining Server
Cipresso – Seminole Hard Rock
02.2022 - 04.2024
Server
Omakai sushi
07.2020 - 01.2022
Server
Tarantella's Ristorante
05.2017 - 11.2020
Associate of Arts - Political Science
Broward College/ Florida International University
Similar Profiles
Jessica ShermanJessica Sherman
Corporate EHS Coordinator I at FD Thomas, IncCorporate EHS Coordinator I at FD Thomas, Inc
Travis PaceTravis Pace
Firefighter at Cy-Fair FDFirefighter at Cy-Fair FD
Robert HurleyRobert Hurley
Lieutenant EMT-B at Simpsonville FDLieutenant EMT-B at Simpsonville FD
Gustavo JuradoGustavo Jurado
Volunteer at Mark At The ParkVolunteer at Mark At The Park
Raquel SandovalRaquel Sandoval
Owner at RAQUEL SANDOVAL DESIGNOwner at RAQUEL SANDOVAL DESIGN