Nicolas Serra
Summary
Enthusiastic individual experienced in stocking shelves for variety of product brands. Offering engaging and courteous personality combined with background building customer relationships. Demonstrated success in collaborating with store and advertising management to deploy merchandising strategies for seasonal and promotional needs.
Overview
1
1
year of professional experience
Work History
Server
Luzzo´s BK
01.2024 - Current
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Retail Merchandiser
Sparkling LCA
04.2023 - Current
- Arranged consistent shelves and racks at 6 daily locations by following established planograms.
- Improved overall store aesthetics by consistently maintaining clean, well-organized product displays.
- Followed up inventory accounts to promote accurate ordering.
- Replenished out-of-stock and low-stock items and arranging according to color if it was the case.
- Interacted with guests in friendly and knowledgeable way.
- Greeted customers and directed to requested products.
- Updated merchandise pricing to match new values and special promotional rates.
Server
Viva Cucina
08.2023 - 12.2023
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Supervised dining table set-up to prepare for diversity of event types, following given standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Developed and maintained courteous and effective working relationships.
Server
Sotto Voce
11.2022 - 07.2023
- Supervised dining table set-up to prepare for diversity of event types
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - Architecture
National University of Colombia
Bogotá, COL12.2012
Skills
- Adaptable and Flexible
- Vendor Relations
- Guest Engagement
- Problem-Solving
- Store maintenance
- In-store event promotion
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server
Luzzo´s BK
01.2024 - Current
Server
Viva Cucina
08.2023 - 12.2023
Retail Merchandiser
Sparkling LCA
04.2023 - Current
Server
Sotto Voce
11.2022 - 07.2023
Bachelor of Arts - Architecture
National University of Colombia
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