Open To Work
Nicolas Sianez
Stone Park ,Il
Summary
Dynamic manager with extensive experience in staff supervision and team performance enhancement. Skilled in risk management and effective communication, consistently fostering a collaborative environment that drives high customer satisfaction and operational efficiency.
Overview
5
5
years of professional experience
Work History
manger
Gerber Collision and Glass
melros park , Illinois
12.2023 - 2026
- Managed daily operations to ensure efficient workflow within the collision repair center.
- Supervised staff to maintain high standards of customer service and satisfaction.
- Coordinated scheduling for repairs and maintenance services, enhancing workflow efficiency.
- Implemented safety protocols and trained team members on compliance procedures.
- Oversaw inventory management, ensuring adequate supplies for repair processes.
- Developed training programs for new hires, increasing service quality and operational efficiency.
- Collaborated with insurance adjusters to facilitate smooth claims processing for customers.
- Conducted regular team meetings to discuss goals, challenges, and performance improvements.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data, creating action plans to enhance service offerings.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Created monthly reports for senior management summarizing operational performance metrics.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Managed risk by developing and implementing effective risk management strategies.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Ensured compliance with industry regulations and company policies.
estimator
Gerbercollsion and Glass
melrose park , il
04.2019 - 12.2023
- Analyzed project specifications to develop accurate cost estimates.
- Collaborated with team members to review and finalize project proposals.
- Utilized estimating software to generate detailed budgets for projects.
- Negotiated with suppliers for competitive pricing and material details.
- Prepared comprehensive reports outlining project costs and timelines.
- Evaluated subcontractor bids to identify best value for project needs.
- Reviewed blueprints and designs to enhance accuracy of cost estimates.
- Conducted site visits to gain a better understanding of the scope of work prior to submitting an estimate.
- Attends pre-bid meetings with prospective clients as needed.
- Develops quantity takeoffs from blueprints and drawings using computer-aided design systems or manual calculations.
- Checked construction plans against actual field conditions to prepare estimates.
- Generated timely proposals to clearly communicate correspondence and bid clarifications.
- Presented prepared estimates by assembling and displaying numerical and descriptive information.
- Obtained bids from vendors and subcontractors to make cost-effective selections.
- Efficiently completed material orders, resulting in all projects being completed on time and under budget.
- Provides input into cost control processes including budget preparation and tracking.
- Reviews and analyses plans, specifications, proposals, and other documentation to prepare time, cost, materials, and labor estimates.
- Directed and negotiated change orders and claims for contractors, suppliers and architects.
- Analyzed blueprints and other documents to prepare time, cost and labor estimates.
- Advises management regarding cost savings opportunities throughout the course of a project.
Education
High School Diploma -
Aspira High School
Chicago, IL06-2005
Skills
- Cost estimation
- Budget management
- Proposal development
- Quantity takeoffs
- Change order negotiation
- Customer relationship management
- Staff supervision
- Inventory control
- Risk management
- Effective communication
- Team building
- Performance evaluation
- Task delegation
- Decision-making
- Customer relationship management (CRM)
- Sales techniques
Languages
Spanish
Professional
Work Preference
Job Search Status
Open to workSalary Range
$60000/yr - $200000/yrTimeline
manger
Gerber Collision and Glass
12.2023 - 2026
estimator
Gerbercollsion and Glass
04.2019 - 12.2023
High School Diploma -
Aspira High School