Summary
Overview
Work History
Education
Skills
Timeline
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Nicolas Soutelo

Huntersville,NC

Summary

Strong leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. I utilize independent decision-making skills and sound judgement to drive positive impacts and success. With a proven track record in managing and motivating teams, I excel in creating a collaborative work environment that fosters innovation and high performance.

Highly skilled in strategic planning and execution, allowing alignment to organizational goals with actionable plans effectively. Financial acumen ensures that I manage budgets prudently and identify opportunities for cost reduction and revenue growth. Thrive in high-pressure environments and have a demonstrated ability to adapt to changing circumstances, ensuring continuous improvement and resilience in operations.

Communication skills that enable to build strong relationships with employees and customers, ensuring transparent and effective information flow. Adept at conflict resolution, ensuring issues are addressed constructively and efficiently. Additionally, analytical skills empower to make data-driven decisions that enhance operational processes and outcomes.

I have a passion for customer service, consistently striving to exceed customer expectations and enhance satisfaction. My commitment to professional development and continuous learning position myself and my team for sustained success.

With a focus on integrity and accountability, I lead by example and maintain high ethical standards in all my professional endeavors. I am enthusiastic about the opportunity to contribute to the ongoing success and growth of the organization.

Overview

9
9
years of professional experience

Work History

General Manager

Chipotle Mexican Grill
03.2023 - Current
  • Managed budget implementations, employee reviews, training, and schedules.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Build and maintain a sustainable training culture.
  • Cultivated strong relationships with guests and partners to ensure long-term success and loyalty.
  • Oversee day-to-day operations to ensure efficiency and effectiveness.
  • Teach and deliver a safe food environment and an excellent guest experience.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Broke store sales record multiple times while in charge.
  • Had highest operational scorecard in entire patch while developing an entire new team of management, including assistant manager.

FuelZone Manager

Skyzone Trampoline Park
01.2016 - 04.2022
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Education

High School Diploma -

Miller Place High School
Miller Place, NY
06.2018

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Staff Management
  • Customer Relations and Focus
  • Training and Development
  • Inventory Control
  • Verbal and Written Communication
  • Quality Control
  • Long-Term Planning

Timeline

General Manager

Chipotle Mexican Grill
03.2023 - Current

FuelZone Manager

Skyzone Trampoline Park
01.2016 - 04.2022

High School Diploma -

Miller Place High School
Nicolas Soutelo