Nicolas Testani
Summary
Dynamic delivery driver with a proven track record at Amazon, excelling in customer service and route management. Recognized for enhancing customer satisfaction through timely deliveries and effective GPS navigation. Dependable and detail-oriented, consistently optimizing routes to meet tight deadlines while maintaining a positive attitude in high-pressure environments.
Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.
Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
8
8
years of professional experience
Work History
Delivery Driver
Amazon
07.2024 - 12.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Expedited deliveries to meet customer deadlines and requirements.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Food Delivery Driver
Natoora
12.2020 - 10.2021
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Increased repeat business by providing friendly and professional service to customers.
- Developed and maintained professional relations between customer, store personnel, and company.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
- Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
Server Supervisor
Maggianos
03.2018 - 11.2019
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Decreased wait times for customers by implementing a streamlined seating system during peak hours.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Server Trainer
Juerga Tapas And Wine
01.2017 - 06.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Monitored new server performance and offered continuous support throughout training period.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
Lead Barback
Juerga Tapas And Wine
01.2017 - 06.2019
- Supported bartenders in providing exceptional service through timely glassware cleaning and restocking.
- Cultivated loyal clientele through friendly interactions and attentive service, fostering strong relationships with patrons.
- Promoted positive work environment through proactive assistance to colleagues during peak hours.
- Elevated overall guest experience through keen observation of patron preferences, anticipating needs before they arose.
- Managed high-volume situations effectively, maintaining composure under pressure and ensuring customer satisfaction at all times.
- Demonstrated excellent communication skills while collaborating with staff members to address customer needs quickly.
- Maximized sales by recommending popular drinks and upselling premium liquors when appropriate.
- Guaranteed adherence to safety protocols by promptly addressing spills or broken glassware incidents.
- Streamlined beverage preparation process with thorough knowledge of cocktail recipes, garnishes, and presentation standards.
- Assisted in staff recruitment, interviewing, and training processes to ensure a high-quality team of dedicated professionals.
- Ensured smooth operations by assisting with inventory management and promptly replenishing low stock items.
- Maintained a clean and organized workspace, leading to increased efficiency and productivity among staff.
- Restocked ice, condiments, and snacks.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
- Replaced empty kegs and soda syrups.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Assisted in setting up and breaking down bar area for special events.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers and provided friendly, knowledgeable service.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Box Handler
UPS
10.2018 - 02.2019
- Followed safety protocols while operating machinery.
- Assisted management in maintaining an organized warehouse environment through regular housekeeping tasks and debris removal efforts.
- Contributed to company cost savings by minimizing damaged goods through careful handling and proper stacking techniques.
- Provided reliable support in training new hires on proper box handling procedures and company policies.
- Demonstrated adaptability when switching between various tasks, such as loading/unloading trucks, sorting boxes, or operating equipment as needed.
- Reduced overall shipping time by effectively organizing and prioritizing box deliveries.
- Enhanced warehouse efficiency by implementing strategic box handling techniques.
- Operated various material handling equipment, such as pallet jacks and forklifts, to safely transport heavy or oversized boxes throughout the facility.
Education
Associates Degree - Harley Davidson And BMW Motorrad Technician
Universal Technical Institute
Avondale, AZ08-2026
Wilson High School
Santa Clara, CA02-2017
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Dependable and reliable
- Time management
- Attention to detail
- Punctual and reliable
- Problem-solving
- Safe driving
- Loading and unloading
- Time management skills
- Route management
- GPS and route planning
- GPS navigation
- Heavy lifting
- Order picking and processing
Languages
Spanish
Limited Working
Timeline
Delivery Driver
Amazon
07.2024 - 12.2024
Food Delivery Driver
Natoora
12.2020 - 10.2021
Box Handler
UPS
10.2018 - 02.2019
Server Supervisor
Maggianos
03.2018 - 11.2019
Server Trainer
Juerga Tapas And Wine
01.2017 - 06.2019
Lead Barback
Juerga Tapas And Wine
01.2017 - 06.2019
Associates Degree - Harley Davidson And BMW Motorrad Technician
Universal Technical Institute
Wilson High School