Nicolas Ugarte

· Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests.

· Shows respect for others and makes progress towards the mutual sharing of feedback and concerns.

· Ensures customer service delivered aligns with our culture, mission, and core values.

· Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks.

· Greets and checks-in members and guests to create an inclusive space that fosters a sense of belonging.

· Pro-actively educates customers on gym amenities, member benefits and promotions; successfully guides customers to best-fit membership, program, or pass options in service of driving community growth and meeting gym targets. Takes ownership of role in helping gym meet targets and role-models this to others.

· Performs facility upkeep, cleaning, administrative/membership, and project tasks as assigned and/or based on task list for desk team members

· Clearly communicates strong knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness.

· Delivers belay checks (including lead checks, if able), conduct community and facility checks, and instruct Introduction to Rope Climbing and Bouldering classes.

· Manages common and more challenging customer service concerns and scenarios effectively, with professionalism

· Able to perform opener/closer duties, ensuring that the space is prepared for the day/the next day

· Ability to act as role model to other team members in all aspects of job

· Delivers outstanding customer experience that helps inspire others to live intentionally and strive for personal bests

· Shows respect for others and makes progress towards the mutual sharing of feedback and concerns

· Ensures customer service delivered aligns with our culture, mission, and core values

· Demonstrates a growth mindset through a willingness to learn and a sense of curiosity for various other tasks

Greets and checks in members and guests to create an inclusive space that fosters a sense of belonging.

· Pro-actively educates customers on gym amenities, member benefits and promotions and guides customers to best-fit membership, program, or pass options. Takes ownership of role in helping gym meet targets.

· Performs facility upkeep, cleaning, administrative/membership, and project tasks as assigned and/or based on task list for desk team members

· Clearly communicates basic knowledge of our retail products and gear, membership and pass options, and programming offerings for climbing, yoga, and fitness

· Delivers belay checks, conducts community and facility checks, and instructs Introduction to Bouldering classes

· Manages common customer service concerns and scenarios effectively, with professionalism