Nicolas Valderrama

• Increased sales through strategic upselling, team coaching, and strong menu knowledge

• Developed and managed staff schedules to balance labor efficiency with peak service demands

• Acted as the main communication bridge between kitchen, bar, and front desk, improving service speed and accuracy

• Trained and developed team members, improving service consistency and overall performance

• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.
• Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

• Sold various products by explaining unique features and educating customers on proper application.
• Answered incoming telephone calls to provide store, products and services information.
• Mentored team members in mastering sales techniques to consistently exceed objectives.