Nicolas Valentine
North
Summary
With a proven track record at Rise Baking Company, I excelled in enhancing product quality and production efficiency through expert batch mixing and waste reduction. My ability to maintain high safety standards, coupled with effective team collaboration and customer service skills, significantly contributed to continuous improvement initiatives, achieving a notable increase in production speed and customer satisfaction.
Overview
13
13
years of professional experience
Work History
Sr. Mixer
Rise Baking Company
03.2020 - Current
- Started out as Temp worker and then was hired full time.
- Worked my way up within the production area by learning new jobs and skills
- Mixed ingredients to produce consistent product quality.
- Maintained clean and organized workspaces to ensure safety and efficiency.
- Followed recipes and instructions to achieve desired product characteristics.
- Collaborated with team members to refine mixing techniques.
- Conducted routine equipment checks to ensure proper functionality.
- Prepared mixes in compliance with health and safety standards.
- Assisted in training new team members on mixing processes.
- Improved workflow by organizing tools and materials.
- Monitored product quality through regular sampling and adjustments.
- Enhanced production speed by optimizing mixing sequences.
- Coordinated with quality control to meet production standards.
- Reduced waste by accurately measuring and combining ingredients.
- Communicated effectively with supervisors regarding production needs.
- Participated in regular safety meetings to ensure compliance.
- Supported continuous improvement initiatives within the mixing department.
- Kept a clean and organized workspace, minimizing potential hazards and promoting a safe working environment.
- Completed required paperwork accurately, ensuring proper documentation of work activities and batch information for future reference or audits.
- Supported quality control efforts by carefully documenting batch information for traceability purposes.
Customer Service Representative
Wayfair.com
07.2019 - 01.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Bartender/Server
Applebee's Grill + Bar
05.2012 - 11.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Emergency Road Service Dispatcher
Aaa Ncnu
03.2018 - 07.2019
- Ensured accurate record-keeping by meticulously documenting incident reports and related communications throughout each shift.
- Served as a mentor to new dispatchers, offering guidance on proper handling of various types of calls while maintaining high standards of professionalism throughout interactions.
- Provided exceptional customer service to distressed callers while obtaining necessary details for appropriate action.
Education
GED -
Roy High School
Roy, UTSkills
- Quality assurance
- Batch mixing expertise
- Machinery cleaning
- Safe machinery operation
- Waste reduction
- Equipment operation
- Ingredient knowledge
- Blending techniques
Timeline
Sr. Mixer
Rise Baking Company
03.2020 - Current
Customer Service Representative
Wayfair.com
07.2019 - 01.2020
Emergency Road Service Dispatcher
Aaa Ncnu
03.2018 - 07.2019
Bartender/Server
Applebee's Grill + Bar
05.2012 - 11.2019
GED -
Roy High School
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