Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Nicolas Viera

Nicolas Viera

West Palm Beach,United States

Summary

Results-driven healthcare professional with over 10 years of experience in administrative operations, team leadership, and patient-focused service. Demonstrated success in managing workflow, mentoring staff, and optimizing processes in fast-paced medical environments. Skilled at balancing strategic priorities with hands-on execution, fostering collaboration, and driving operational efficiency. Strong communicator, problem-solver, and relationship-builder across departments. Passionate about healthcare leadership with aspirations to become a hospital director, seeking growth within an organization that prioritizes innovation, excellence, and patient-centered care.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

Hospital for Special Surgery
07.2025 - Current
  • Registered and admitted patients for Rehabilitation and Performance services, ensuring accuracy and compliance with institutional protocols.
  • Verified insurance benefits and authorizations, ensuring alignment with managed care contracts to prevent claim issues or delays.
  • Delivered exceptional customer service, responding to patient inquiries by phone and in person while maintaining a compassionate and professional tone.
  • Collaborated with clinical and administrative teams to support patient flow, contributing to efficient operations in a fast-paced healthcare environment.
  • Maintained confidentiality of patient records and adhered to HIPAA regulations while handling sensitive information.
  • Demonstrated proficiency in electronic medical records (EMR) systems and Microsoft Office tools, including Word, Excel, and Outlook.
  • Adapted quickly to changing patient volumes and workflow demands, consistently meeting department productivity and service standards.
  • Communicated effectively with patients, medical staff, and team members to coordinate appointments, resolve issues, and support departmental goals.

Police Telecommunicator

City of West Palm Beach
11.2024 - 06.2025
  • Operated radios, CAD systems, telecommunications equipment, and recording devices to coordinate prompt emergency responses for police, fire, EMS, and sheriff services.
  • Received and prioritized 911 and non-emergency calls, accurately obtaining and relaying critical information to field units in a clear, calm, and professional manner.
  • Maintained continuous situational awareness of ongoing incidents, weather events, and mutual aid activity to ensure informed and efficient dispatching.
  • Ensured compliance with FCC regulations and departmental protocols during all radio transmissions and emergency communications.
  • Accurately updated and maintained Computer-Aided Dispatch (CAD) records, tracking unit availability and location to maximize response efficiency.
  • Disseminated urgent information including BOLOs, missing persons, stolen vehicles, warrants, and critical safety updates.
  • Supported officer and scene safety by providing real-time updates, and notifying command staff of major incidents.

Inside Sales Representative

Polymershapes
01.2023 - 11.2024
  • Demonstrated proficiency in building and maintaining strong client relationships. Utilized active listening skills to understand customer needs, address concerns, and provide tailored solutions, resulting in increased customer satisfaction and loyalty.
  • Strong verbal and written communication skills, facilitating clear and compelling communication with potential clients. Adept at articulating product features, benefits, and value propositions to effectively influence purchasing decisions.
  • Thrived in a dynamic and fast-paced sales environment by demonstrating adaptability and resilience.
  • Quickly adapted to new products, market trends, and sales methodologies, ensuring a proactive and flexible approach to meeting sales objectives.
  • Proficient in utilizing CRM systems, sales automation tools, and other relevant technologies to streamline sales processes, track customer interactions, and analyze performance metrics. Embraced technology as a tool to enhance productivity and drive results.
  • Identify potential cross-selling and upselling opportunities by analyzing customer purchase history and product usage data. Collaborate with the sales team to develop targeted strategies to increase revenue from existing customers.

Admin Assistant/Team Lead/Production Supervisor

OneBlood Inc
06.2019 - 01.2023
  • Reported to the Director of Creative Services
  • Assisted with administrative tasks such as scheduling meetings, preparing documents, managing correspondence, and maintaining records as needed to support the team's operations.
  • Provided team coordination by overseeing and coordinating the activities of staff, ensuring tasks were delegated effectively and completed promptly.
  • Managed workflow within the team, prioritizing tasks and allocating resources to meet deadlines and objectives.
  • Provided training and guidance to administrative staff, helping them develop the skills and knowledge necessary to excel in their roles.
  • Monitored the performance of team members, providing regular feedback and implementing performance improvement plans as needed.
  • Addressed issues and challenges that arose within the team, finding solutions and implementing strategies to overcome obstacles.
  • Served as a liaison between the team and other departments or stakeholders, facilitating communication and collaboration.
  • Developed and implemented strategies to improve team efficiency and productivity.
  • Coordinated with other team leads and department heads to optimize workflow and ensure smooth interdepartmental communication.

Production Coordinator

OneBlood Inc
11.2013 - 06.2019
  • Oversaw and coordinated all aspects of print projects, from account representative communication to final delivery, ensuring seamless execution.
  • Developed and maintained efficient workflows, optimizing processes to meet tight deadlines while maintaining high-quality standards.
  • Maintained clear and consistent communication with account representatives, internal teams, and other departments, ensuring alignment and satisfaction throughout the production process.
  • Enforced quality control measures to guarantee the production of accurate and high-quality prints, meeting or exceeding client expectations.
  • Identified and resolved issues promptly, demonstrating adaptability and problem-solving skills to keep projects on track.

Education

AS - Computer Science

Palm Beach State College
Lake Worth, FL
2025

Skills

  • Proficient in Microsoft Suite (Excel, Word, Outlook)
  • Typing 45 WPM
  • Problem-solving
  • Written Communication & Oral
  • Tech Proficiency
  • Oracle
  • Customer Service
  • Organization
  • Attention to Detail
  • Multitasking
  • Time Management
  • Adaptability
  • Maintain Confidentiality

Certification

  • [Adult, Child and Baby First Aid/CPR/AED], [American Red Cross Training Services] - Issued Jul 2025 · Expires Jul 2027
  • [Notary Public],[American Association of Notaries] - [Issued Jul 2025 · Expires Jul 2029]

Languages

English
Spanish

Timeline

Patient Access Specialist

Hospital for Special Surgery
07.2025 - Current

Police Telecommunicator

City of West Palm Beach
11.2024 - 06.2025

Inside Sales Representative

Polymershapes
01.2023 - 11.2024

Admin Assistant/Team Lead/Production Supervisor

OneBlood Inc
06.2019 - 01.2023

Production Coordinator

OneBlood Inc
11.2013 - 06.2019

AS - Computer Science

Palm Beach State College

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