Nicolas Villela
San Mateo,CA
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals.
Overview
2
2
years of professional experience
Work History
Cashier/Customer Service
Michaels
09.2022 - 06.2023
- Stocking, filling out online orders, cashier, customer service, answering phone calls.
- Identified and resolved discrepancies and errors in customer accounts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Stocked, tagged and displayed merchandise as required.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Cashier/Customer Service
Fire Wings
12.2021 - 04.2022
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Processed orders and sent to kitchen employees for preparation.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Checked guests' identification before serving alcoholic beverages.
Education
High School Diploma -
Hillsdale High School
San Mateo County, CA06.2021
Skills
- Basic Math Competence
- Basic Mathematics
- ID Verification
- POS Systems
- Price Identification
- Inventory Management
- Customer Assistance
- Problem-Solving
- Product Recommendations
- Cash Register Operation
- Point of sale operation
- Guest inquiries
- Customer Service
- Refunds and exchanges
- Gift Wrapping
- Order Verification
- Customer Transactions
- Shipment Procedures
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Cashier/Customer Service
Michaels
09.2022 - 06.2023
Cashier/Customer Service
Fire Wings
12.2021 - 04.2022
High School Diploma -
Hillsdale High School
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