Nicolas Whisnant
North Augusta,SC
Summary
- Objective to secure a full-time position that leverages interpersonal skills, time management, and problem-solving expertise. History of contributing to team achievements through strong organizational skills and detail orientation. Former United States Army member with a focus on leadership, teamwork, and communication. Comprehensive experience in administration, customer service, billing, coding, and insurance management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Augusta ENT
11.2021 - Current
- Updated company databases and visitor logs with daily data and incident information.
- Answered multi-line phone system and promptly transferred calls.
- Established and maintained good communications with personnel and clientele.
- Opened and closed main office in alignment with established security procedures.
- Answered questions about company location and hours of operation.
- Documented and distributed messages to support timely communications.
- Oversaw and replenished office supply inventory with focus on cost-reduction.
- Welcomed on-site visitors and directed to appropriate personnel.
- Communicated with maintenance personnel to report facility issues.
- Assisted with completion of forms or sign-in procedures.
- Scheduled appointments and maintained and updated appointment calendars.
- Greeted persons entering establishment, determined nature and purpose of visit and direct and escort them to specific destinations.
Multichannel Transmission Systems Operator
U.S. Army Active Duty
11.2014 - Current
- Worked with users to diagnose and resolve network and device problems and implemented established technical or procedural solutions
- Installed and maintained systems and analyzed users’ needs
- Accurately read, understood, and carried out written instructions
- Followed standards and procedures to maintain safe work environment
- Repaired cut cable of various sizes and worked with color-coded wires and cables
- Oversaw business telecommunication networks, including telephones, office equipment, internet, and cable
- Accurately documented user support activities, such as system problems, corrective actions, resolution status and completed equipment installations
- Installed, aligned, and balanced new equipment
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Maintained inventory of telecommunications equipment for customer premises equipment (CPE), facilities, access networks and backbone networks.
- Instructed in use of voice, video and data communications systems.
- Developed, maintained and implemented telecommunications disaster recovery planned to ensure business continuity.
- High experience in the operation and maintenance of the High Capacity Line of Sight (HCLOS) and Satellite Transportable Terminal (STT) systems.
- Moderate experience in the use of Joint Network Node (JNN), TRILOS, and Command Post Node (CPN) systems.
- Minor experience in the use of SMART-T, SSS, TROPO and TCN communication systems.
Education
High School - undefined
Strom Thurmond High School
Edgefield, SC06.2014
Skills
- Versatility
- Team collaboration
- Time management expertise
- Comprehension skills Technical skills Flexibility and adaptability Effective listening Written communication
- Research and analytics
- Cost accounting strategies
- Upbeat enthusiasm and drive
- Customer assistance
- Conflict resolution strategies
- Telephonic communication etiquette
- Delivery management
- Entry point services
- Incoming call handling
- Registration solutions
- Electronic mail platforms
- Microsoft Exchange integration
- Microsoft ERP solution
Certification
- COMSEC account manager certificate
- EST Electronic training for weapons systems
Accomplishments
• Tasked with supervising and training upwards of 300 soldiers in military tasks and drills.
• Operated satellite and mechanical equipment totaling 5,000 pounds in accomplishing any tasks given by superiors with efficient skill and time management.
• Worked in an administrative position where I check in over 200 patients per day.
• Accurately checking insurances, billing parameters, demographic information and resolving any issues with patients.
• Completed Communication Security Manager course
• Completed tours in Afghanistan, Kuwait, and Guam.
Timeline
Front Desk Receptionist
Augusta ENT
11.2021 - Current
Multichannel Transmission Systems Operator
U.S. Army Active Duty
11.2014 - Current
High School - undefined
Strom Thurmond High School