Nicolas Wysocki
San Francisco,CA
Summary
Results-driven management professional with a proven record of exceeding company sales goals accompanied by additional experience within the FinTech industry. Forward-thinking in addressing and resolving concerns, optimizing policies, and engaging with customers to promote loyalty and drive sales. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
9
9
years of professional experience
Work History
Store Manager
Aesop
10.2023 - 01.2025
- Led daily store operations ensuring optimal customer experience and efficient workflow.
- Trained and developed team members to enhance performance and service quality.
- Implemented inventory management strategies to reduce shrinkage and optimize stock levels.
- Analyzed sales data to identify trends, informing marketing strategies and promotions.
Assistant Manager
Good Will
03.2023 - 06.2023
- Assist the Store Manager in effectively managing the retail store; ensuring the staff are trained and working effectively, customers are satisfied and sales are profitable.
- Assist in exceeding budgeted sales and gross margin goals for assigned stores.
- Assisting in hiring, training, retaining, motivating, and communicating with over 20 store employees.
- Receive, process, stock, and rotate merchandise in the most productive way possible.
Loan Consultant Associate
Better Mortgage
01.2021 - 01.2022
- Engaging with prospective customers via phone, text, and email.
- Educating customers about the home buying process, mortgage terms, and general mortgage rate inquiries.
- Working alongside the Loan Consultant Team to nurture a funnel of customers.
- Taking a consultative approach to help customers overcome issues and achieve home ownership goals.
- Building a rapport and maintaining a consistent touch point with customers.
- Continuously meet and exceed monthly metrics.
Store Manager
Malin + Goetz
12.2018 - 09.2020
- Responsible for opening the SF location in 2018 and leading the most profitable store on the West Coast.
- Ranked #2 employee for Sales Volume company wide, 2019.
- Achieved 14% over 2019 sales plan.
- Proactively identify performance gaps among associates and implement process improvements to enhance profit margins.
- Developed, implemented and enhanced employee targets to promote productivity and strengthen team performance.
Luxury Sales Keyholder & Supervisor
Kiehl’s Since 1851
11.2015 - 11.2018
- Created and achieved sales goals for the #2 performing store in the company.
- Encouraged internal team to achieve performance goals through award winning metrics.
- Performed daily business performance analysis and provided reporting for management.
- Oversaw selling interactions and provided effective feedback for improvement.
Education
High School Diploma -
Rochester High School
Rochester Hills, MI01.2002
Skills
- Customer engagement
- Analytical problem-solving
- Client engagement
- Proficient in task management
- Store operations
Timeline
Store Manager
Aesop
10.2023 - 01.2025
Assistant Manager
Good Will
03.2023 - 06.2023
Loan Consultant Associate
Better Mortgage
01.2021 - 01.2022
Store Manager
Malin + Goetz
12.2018 - 09.2020
Luxury Sales Keyholder & Supervisor
Kiehl’s Since 1851
11.2015 - 11.2018
High School Diploma -
Rochester High School
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