Summary
Overview
Work History
Education
Skills
Languages
Active Church member
Timeline
Generic

Nicolas B. Gonzalez

Dunedin,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.


Overview

22
22
years of professional experience

Work History

Uber Driver

Uber Rideshare
01.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Strengthened communication skills through regular interactions with others.
  • Paid attention to detail while completing assignments.
  • Cultivated interpersonal skills by building positive relationships with others.

Business Owner/Operator

McQueen Trucking LLC
01.2018 - 08.2021
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Managed day-to-day business operations.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Inspected load security and checked for damages.
  • Maintained telephone and radio contact with supervisor to receive delivery instructions.
  • Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.

Shop Foreman Diesel Mechanic

Green Valley Turf
01.2014 - 01.2018
  • Trained and coached employees to improve performance and skills.
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Implemented policies and standard operating procedures for continuous improvement.

Mechanic Shop Foreman

Longs Peak Dairy LLC
01.2002 - 01.2014
  • Trained and coached employees to improve performance and skills.
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of shop equipment.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Provided training, coaching and support of staff members, resulting in elevated individual performance to boosted service standards.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Created and maintained daily and weekly reports for upper management.
  • Organized ongoing maintenance schedules to boost system performance.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.

Education

No Degree - Professional Medical Interpreter

Bridging The Gap
Greenwood Village, CO
03.2013

High School Diploma -

Roosevelt High School
Johnstown, CO
05.2003

Skills

  • Organizational Skills
  • Calm Under Pressure
  • Troubleshooting
  • Multitasking Abilities
  • Fluent in English & Spanish
  • Microsoft Word
  • Public Speaking
  • Good Telephone Etiquette
  • Supervision and leadership
  • Remote Office Availability
  • Self-Directed
  • Project Planning
  • Excellent Communication
  • Attention to Detail
  • Flexible and Adaptable
  • Crisis intervention
  • Active listening
  • Marketing Communications
  • Complaint Resolution
  • Customer Service
  • Paperwork Processing
  • Data Collection

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Active Church member

Volunteering as a member and currently helping as secretary, handling personal information about members, bank account, organizing activities etc... As an active listener not only helps me become a better person but also helps others. knowing to adust to different situations is a quality that has helped me grow as a person.

Timeline

Uber Driver

Uber Rideshare
01.2022 - Current

Business Owner/Operator

McQueen Trucking LLC
01.2018 - 08.2021

Shop Foreman Diesel Mechanic

Green Valley Turf
01.2014 - 01.2018

Mechanic Shop Foreman

Longs Peak Dairy LLC
01.2002 - 01.2014

No Degree - Professional Medical Interpreter

Bridging The Gap

High School Diploma -

Roosevelt High School

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Nicolas B. Gonzalez