Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Nicolas Cordel Bryan

West Palm Beach

Summary

Dynamic leader with a proven track record in sales management and relationship building. Excelled in driving growth, achieving revenue goals, and fostering team development. Leveraged operations management and interpersonal skills to exceed performance targets and enhance client satisfaction. Expert in strategic client acquisition and portfolio management, consistently delivering results. Strategic in financial management, thrive on maximizing productivity and efficiency in task completion. Skilled in budgeting, risk assessment, and strategic planning. Excel at communication, problem-solving, and leadership, ensuring seamless operations and team synergy. Skilled in strategic planning, operational management, and team development, with a focus on achieving and exceeding business objectives. Adept at cultivating a customer-centric culture, optimizing visual merchandising, and implementing innovative strategies to enhance store performance. Strong expertise in budgeting, inventory management, and cross-functional collaboration, ensuring seamless operations and alignment with corporate goals. Passionate about brand representation and fostering community engagement to elevate the customer experience and drive loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Interim Manager

PNC Bank
Boynton Beach
01.2025 - Current
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Managed risk by developing and implementing effective risk management strategies.
  • Oversee branch P&L, and implement business development strategies to grow deposits, loans, and the customer base, exceeding quarterly sales and service targets.
  • Increased small business relationships by 40% year over year, contributing over $12 million in new deposits and $4.5 million in new small business credit lines through proactive calling efforts and local partnerships.
  • Partnered with regional leadership and business banking officers to generate $4.5 million in new small business credit, including SBA loans, merchant services, and treasury solutions.
  • Manage and develop a team of 10 employees, including Relationship Bankers, Universal Bankers, and Tellers, by providing consistent coaching, performance feedback, and leadership aligned with PNC’s service and sales culture.

Assistant Branch Manager

PNC Bank
Delray Beach
09.2024 - Current
  • Oversee a book of business, driving growth through strategic relationship management, and targeted client acquisition.
  • Mentored a team of five employees, fostering professional growth through individualized coaching, skill development programs, and regular performance feedback, resulting in a 20% increase in team productivity.
  • Collaborate with business clients to understand financial needs, and provide customized banking solutions, including credit, treasury management, and lending services.
  • Achieved a 90% first contact resolution rate by equipping team members with enhanced problem-solving tools, and knowledge-sharing sessions.
  • Ensure compliance with regulatory standards, conducting regular audits, and training to maintain adherence
  • Contributed to a 20% increase in customer retention by spearheading loyalty initiatives and improving the customer journey within the branch.
  • Improved Net Promoter Score (NPS) by 20%, fostering client loyalty through targeted relationship-building initiatives, and consistent follow-ups on feedback.
  • Evaluated employee performance through regular appraisals and reviews. Spearheaded branch operations, optimizing efficiency and client satisfaction.
  • Provided ongoing coaching to team members, focusing on enhancing their sales techniques, customer service skills, and financial product knowledge.
  • Conducted regular one-on-one sessions to review individual performance, set goals, and develop personalized action plans for improvement.
  • Empowered employees by identifying strengths and growth opportunities, leading to increased confidence and performance across the team.
  • Monitored branch performance metrics, including sales targets, customer satisfaction scores, and operational efficiency.
  • Implemented performance improvement strategies, resulting in consistent achievement or exceeding of branch goals.
  • Supported underperforming staff with tailored coaching plans, improving productivity, and morale.
  • Analyzed branch performance data to identify growth opportunities, developing, and executing actionable plans to achieve sales and revenue goals.

Small Business Banker Vice President

Wells Fargo Bank, N.A.
Deerfield Beach
07.2023 - 09.2024
  • Fostered strong community ties and generated leads by organizing and attending local business networking events, resulting in a 10% increase in referrals.
  • Managed 300 small business clients, meeting all their financial needs and goals.
  • Consistently surpassed quarterly sales targets by 15-20% through strategic prospecting, relationship-building, and tailored financial solutions for small business clients.
  • Strategically managed a portfolio of high-net-worth clients, ensuring tailored financial solutions for businesses with assets exceeding $5 million.
  • Developed long-term client relationships by understanding financial needs, delivering exceptional service, and providing advisory on complex financial products.
  • Ensured adherence to bank policies, regulatory requirements, and risk management practices while managing large, complex accounts.
  • Conducted periodic reviews of client portfolios to identify and mitigate potential risks, safeguarding both client interests and bank assets.
  • Mentored junior bankers, sharing best practices in client acquisition and portfolio management.
  • Collaborated with internal teams, including commercial lending, investment, and treasury, to deliver comprehensive financial solutions.
  • Provided expert financial analysis and strategic planning to optimize clients' business operations, and enhance profitability.
  • Increased total deposits by 80% annually through proactive client engagement and cash flow management solutions.
  • Facilitated loans and credit products exceeding 2 million dollars to support client expansion, equipment purchases, and working capital needs.

Relationship Manager Small Business

Bank Of America
Mamaroneck
06.2022 - 07.2023
  • Identified new business opportunities through existing relationships by upselling and cross-selling.
  • Grew the branch's credit portfolio, and prepared credit and sales reports for senior management.
  • Served as an advisor to the client, delivering comprehensive and customized business products and solutions tailored to the financial growth needs of the business client.
  • Partnered with our sales leadership team to develop and execute a comprehensive sales plan to increase revenue.
  • Identifying the problem area and finding an effective solution to complete an important task.
  • Interpersonal skills include having intelligence, empathy, the ability to channel teamwork, and active listening.
  • Develop strategies to boost the financial growth of the bank. Management of business and consumer accounts.
  • Managed a portfolio of small business clients, focusing on businesses with annual revenues of $500K to $5M.
  • Regularly conducted financial reviews to understand clients' unique needs, challenges, and opportunities.
  • Delivered comprehensive solutions, including business lending, cash flow management, merchant services, and treasury tools.
  • Identified cross-selling opportunities to align personal and business financial strategies, collaborating with specialists in wealth management and home loans.
  • Leveraged community involvement, networking, and market analysis to attract and onboard new business clients.
  • Cultivated long-term client relationships, achieving high client satisfaction scores, and retention rates.
  • Provided constructive feedback during one-on-one sessions, fostering a culture of continuous improvement.
  • Identified each individual's strengths and areas for growth, aligning their career development with the bank’s objectives.
  • Regularly reviewed performance metrics, and provided actionable advice to help team members meet and exceed targets.
  • Mentored managers in team-building strategies and conflict resolution to enhance overall branch performance.

Relationship Banker

Bank of America
Mount Vernon
12.2020 - 06.2022
  • Modified, opened and closed customer accounts.
  • Maintained an in-depth knowledge of banking products, services, and regulatory requirements.
  • Advised customers on bank products, services and financial planning options.
  • Built long-term relationships with customers by providing personalized service and support.
  • Facilitated account openings, including checking and savings, adhering to compliance standards.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Conducted regular follow-ups with clients to maintain relationships and update financial plans as needed.
  • Educated customers on options for managing financial transactions by leveraging technology, tools and resources.

Store Manager

Shoe Department Encore
Yonkers
02.2019 - 07.2019
  • Directed a team of 15 associates, ensuring they were motivated, trained, and equipped to exceed sales and customer service expectations.
  • Provided regular coaching and feedback to team members, fostering a culture of accountability and continuous improvement.
  • Recruited and onboarded top talent, reducing turnover, and building a strong team with a focus on customer service excellence.
  • Identified high-potential employees, mentoring them for leadership roles, and advancing career development within the organization.
  • Oversaw inventory processes, including ordering, receiving, and stock replenishment, to maintain optimal stock levels, and reduce shrinkage.
  • Managed store budgets, including payroll and operational expenses, achieving profitability goals while maintaining efficiency.
  • Conducted monthly financial reviews to track performance metrics, and implement corrective actions when needed.
  • Ensured all operations adhered to company policies and procedures, maintaining compliance with safety and loss prevention standards.
  • Regularly audited store processes to identify opportunities for improvement, and implement best practices.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

Master of Business Administration - Business Administration And Management

Iona University LaPenta School Of Business
New Rochelle, NY

Bachelor of Science - Business Administration And Management

Concordia University
Bronxville, NY

Skills

Leadership and team development: building and mentoring high-performing teams, employee coaching, training, and development, talent acquisition, and retention strategies

Sales and Business Development: Achieving and exceeding revenue targets, implementing sales strategies to drive growth, and developing customer loyalty programs

Customer Experience Management: Delivering exceptional, personalized customer service, resolving customer escalations, ensuring satisfaction, and creating a customer-centric environment

Analytical and strategic thinking: Analyzing sales data and market trends, developing actionable strategies to meet KPIs, forecasting, and goal-setting

Brand representation and marketing: Acting as a brand ambassador in the local market, organizing in-store events to drive traffic, and enhancing brand visibility through outreach

Operational Excellence: Inventory management and loss prevention Budgeting and financial planning Process optimization and compliance adherence

Adaptability and Problem-Solving: Managing dynamic retail environments Quick resolution of operational challenges Maintaining composure under pressure

Certification

  • Notary Public
  • Microsoft Office
  • Nationwide Mortgage Licensing System NMLS ID 2520255

Timeline

Interim Manager

PNC Bank
01.2025 - Current

Assistant Branch Manager

PNC Bank
09.2024 - Current

Small Business Banker Vice President

Wells Fargo Bank, N.A.
07.2023 - 09.2024

Relationship Manager Small Business

Bank Of America
06.2022 - 07.2023

Relationship Banker

Bank of America
12.2020 - 06.2022

Store Manager

Shoe Department Encore
02.2019 - 07.2019

Master of Business Administration - Business Administration And Management

Iona University LaPenta School Of Business

Bachelor of Science - Business Administration And Management

Concordia University

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Nicolas Cordel Bryan