Nicolas Gale
Springfield,MO
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Account Manager, Sales Representative
WorldNet Solutions Inc
2021.12 - Current
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Managed over 50 customer calls per day.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
AT&T Sales Representative, Corporate Trainer
J-MO Marketing
2020.11 - 2021.12
- Conducted second round interviews explaining pay, scheduling, and management training program.
- Retained clients and extended contracts by addressing issues and concerns.
- Trained new professionals and provided coaching and mentorship to maintain employee and company sales success.
- Skilled at working independently and collaboratively within team environments.
- Self-motivated, with strong sense of personal responsibility.
- Ranked #21 in sales out of 3,000 representatives.
Waiter, Catering lead
Char Steakhouse and Oyster Bar
2018.08 - 2021.01
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods, including daily specials.
- Increased comprehension of wines and wine pairings.
- Inquired about guest satisfactions, anticipated additional needs, and happily fulfilled requests.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Vacation ownership consultant
Destinations, Branson Mo
2019.05 - 2019.08
- Generated exceptional sales through initializing transactions and utilizing proper closing techniques.
- Provided follow up with each new owner to ensure ultimate customer satisfaction.
- Assisted clients in buying timeshares that best fit their family's needs.
- Developed excellent rapport with customers to expand opportunities for growth.
- Closed a potential customer on my first tour.
Education
Bachelor of Business - Marketing and Sales Management
Missouri State University (MSU)
Springfield, MO05.2023
Skills
- Microsoft Excel, Powerpoint & Word
- Communication skills
- Conflict resolution
- Time management
- Organizational skills
- Multitasking
- Online Databases
- Training Junior Team Members
- Work Order Management
- Site Visits
- Customer Service and Assistance
- Consultative Selling Techniques
Timeline
Account Manager, Sales Representative
WorldNet Solutions Inc
2021.12 - Current
AT&T Sales Representative, Corporate Trainer
J-MO Marketing
2020.11 - 2021.12
Vacation ownership consultant
Destinations, Branson Mo
2019.05 - 2019.08
Waiter, Catering lead
Char Steakhouse and Oyster Bar
2018.08 - 2021.01
Bachelor of Business - Marketing and Sales Management
Missouri State University (MSU)
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