Nicolaus McCracken
Crestview,FL
Summary
Proven and hard working Vehicle Maintenance Technician with 10 years of experience in field, and a track record of enhancing customer satisfaction and reducing vehicle downtime at the United States Air Force. Expert in engine repair and customer service, demonstrating exceptional problem-solving and team collaboration skills. Achieved significant improvements in fleet maintenance efficiency and documentation practices. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
7
7
years of professional experience
Work History
Vehicle Maintenance Technician
United States Air Force, USAF
01.2020 - Current
- Improved customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Delivered exceptional customer service, addressing client concerns promptly while explaining necessary repairs clearly and professionally.
- Reduced downtime for fleet vehicles through efficient scheduling and execution of preventative maintenance tasks.
- Strengthened communication between departments by providing regular updates on progress of ongoing repairs or projects requiring coordination from multiple parties.
- Kept detailed records of all completed work orders, contributing to organized documentation practices within the department.
Vehicle Maintenance Technician
United States Air Force, USAF
12.2016 - 01.2020
- Improved customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
- Delivered exceptional customer service, addressing client concerns promptly while explaining necessary repairs clearly and professionally.
- Reduced downtime for fleet vehicles through efficient scheduling and execution of preventative maintenance tasks.
- Strengthened communication between departments by providing regular updates on progress of ongoing repairs or projects requiring coordination from multiple parties.
- Kept detailed records of all completed work orders, contributing to organized documentation practices within the department.
Education
Associate of Arts - CCAF
University of Arizona
Tucson, AZ09.2024
Skills
- Customer Service
- Strong Work Ethic
- Engine repair
- Powertrain Systems
- Brake Systems
- Problem-Solving
- Team Collaboration
- Maintaining records
- Computer Diagnostics
Timeline
Vehicle Maintenance Technician
United States Air Force, USAF
01.2020 - Current
Vehicle Maintenance Technician
United States Air Force, USAF
12.2016 - 01.2020
Associate of Arts - CCAF
University of Arizona
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