Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicolby Rose

Coeburn, VA, United States, 24230

Summary

Proven leader with a track record of enhancing operational efficiency at Greenwood Acres LLC. Excelled in business management and Microsoft Office, boosting membership growth through strategic planning and exceptional customer service. Skilled in bookkeeping and adept at fostering team development, consistently achieving and surpassing sales targets. Effective Scheduling Coordinator promoting more than 8 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.

Dedicated office worker skilled at using MS Office and Google to create exceptional communications, presentations and spreadsheets. Maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities.

Organized and efficient Data Entry Clerk with 8 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.

Overview

10
10
years of professional experience

Work History

Secretary and Member

Greenwood Acres LLC
10.2021 - Current
  • Services
  • Managed the daytoday operations of a professional organization, including reception, scheduling, event coordination, and database management
  • Developed and maintained relationships with members and vendors to ensure the effective delivery of services
  • Answered inquiries, assisted with membership applications, and processed payments
  • Developed and implemented office procedures and systems to increase efficiency
  • Wrote and distributed newsletters and other communication materials to members
  • Maintained accurate records of membership, invoices, and payments
  • Coordinated and planned meetings, conferences, and events
  • Assisted in the daily management of the organization's website
  • Developed and maintained various databases to track membership and customer information
  • Created and updated reports on membership growth and trends
  • Handled travel and accommodation arrangements for staff and members
  • Assisted in the preparation of promotional materials for events and workshops

Customer Success Agent

Population Health - Select Quote
08.2024 - 10.2024
  • Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
  • Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
  • Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
  • Contributed ideas and practical solutions to support process improvement efforts.
  • Assisted customers with health risk assessments to find and provide services to help with their everyday needs
  • Completed administrative tasks such as answering phones, filing paperwork and data entry.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.

Assistant Center Manager

Advance America Cash Advance
10.2017 - 08.2020
  • Provided excellent customer service skills to ensure customer satisfaction in a fastpaced retail environment
  • Developed and maintained strong relationships with customers to ensure repeat business
  • Implemented innovative strategies and procedures to optimize sales and profit
  • Managed daytoday operations of the retail center and supervised staff
  • Monitored inventory levels and managed stock ordering and restocking processes
  • Developed and implemented promotional campaigns and events, as well as monitored their effectiveness
  • Trained and coached staff in customer service, product knowledge and sales techniques
  • Assisted in the preparation of monthly financial reports and budgeting/forecasting
  • Coordinated with external partners to ensure smooth operations and customer satisfaction 
  • Entered date for customers information in multiple databases' and systems
  • Provided clear and concise written and verbal communications

Shift Supervisor

KFC
02.2015 - 10.2017


  • Supervised and coordinated the daily activities of team members in a fastpaced retail environment
  • Ensured the completion of all tasks in a timely and efficient manner
  • Successfully resolved customer complaints and disputes
  • Developed and maintained relationships with customers and staff
  • Trained, coached and developed team members on all aspects of their job roles
  • Facilitated and participated in team meetings and training sessions
  • Assisted in the development and implementation of policies and procedures
  • Monitored sales and staff performance to ensure accuracy and compliance
  • Maintained a safe and secure working environment at all times

Education

Associates of Applied Science in Management - Business

Mountain Empire Community College
Big Stone Gap, VA
05-2022

Diploma - General

Eastside High School
Coeburn, VA
05-2010

Skills

  • Computer
  • Business Management
  • Skilled typer
  • Bookkeeping
  • Management
  • Microsoft Office Programs
  • Data Entry
  • Google Suite
  • Scheduling

Timeline

Customer Success Agent

Population Health - Select Quote
08.2024 - 10.2024

Secretary and Member

Greenwood Acres LLC
10.2021 - Current

Assistant Center Manager

Advance America Cash Advance
10.2017 - 08.2020

Shift Supervisor

KFC
02.2015 - 10.2017

Associates of Applied Science in Management - Business

Mountain Empire Community College

Diploma - General

Eastside High School

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Nicolby Rose