Nicole Glazar
Garfield Heights,OH
Summary
Highly motivated individual with experience in the insurance sector. Proven record of success in meeting sales targets, managing customer relations and providing exceptional customer service. Skilled in using technology to streamline operations and develop innovative strategies to increase sales. Looking to leverage extensive knowledge and experience to generate a positive impact in a new company!
Overview
5
5
years of professional experience
1
1
Certification
Work History
Management Associate
Harding and Jacob Insurance
11.2024 - Current
- Developed training manuals for new employees, enhancing onboarding experience and knowledge retention.
- Maintained current knowledge base regarding insurance information and managed care guidelines.
- Managed client inquiries, providing timely and accurate insurance information.
- Managed high call volume effectively, ensuring prompt response times while maintaining quality of service provided to callers.
- Contributed to agency growth by participating in local community events and representing the company at industry conferences and networking functions.
- Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
- Notified insurance agents and accounting departments of policy cancellations and changes.
- Modified, updated and processed existing policies.
- Checked documentation for accuracy and validity on updated systems.
- Analyzed customer feedback to identify service gaps, driving initiatives to enhance client satisfaction levels.
- Balanced multiple tasks and deadlines while maintaining a strong focus on client satisfaction, demonstrating excellent time management skills.
- Coordinated communication between insurance agents and clients for efficient information exchange.
- Maintained accurate records in electronic systems to ensure compliance with industry regulations.
- Enhanced office organization by maintaining updated client files and records.
Sales Representative
State Farm
03.2023 - 11.2024
- Attended scheduled training sessions and department meetings to build expertise.
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service.
- Communicated product features, advantages, and benefits to customers.
- Updated job knowledge and learned about new products and services to market insurance options.
- Built relationships with potential clients to increase sales.
- Collaborated with team members to brainstorm innovative ideas for increasing sales productivity.
- Resolved conflicts between customers and the company through effective problem-solving techniques.
- Calculated premiums and established payment method.
- Utilized effective communication skills to build trust with potential clients and close deals.
- Processed payments from customers in accordance with established payment methods.
- Obtained and provided information when claims were made on policy.
- Coordinated with underwriters and other staff members to ensure accurate completion of paperwork.
- Maintained a thorough understanding of the company’s products and services, as well as competitors’ offerings.
- Monitored client accounts for renewals and updated them accordingly.
- Maintained an organized filing system for client records.
- Responded to customer inquiries and requests relating to insurance.
- Analyzed customer needs and provided tailored insurance solutions.
Truck Unloader
Target
08.2021 - 03.2023
- Stacked product on racks or shelves in an orderly manner ensuring stability of stacked items.
- Organized warehouse areas to maintain neatness while maximizing space utilization.
- Adept at safely operating forklifts to load and unload materials from trailers or containers.
- Packaged and crated unloaded items to foster safe arrival and capacity.
- Moved pallets to proper storage area with pallet jack or forklift.
- Loaded and unloaded freight from trucks with the use of a pallet jack or other material handling equipment.
Host, Customer Service
Winking Lizard Tavern
01.2021 - 05.2021
- Expo, Winking Lizard Tavern
- Took customers’ orders
- Greeted and seated guests
- Answered phones
- Helped bus tables
- Monitored training of new employees
Retail Sales Associate
Once Upon a Child
09.2020 - 05.2021
- Maintained sales floor by organizing products, updating promotion signage and executing markdowns.
- Managed time efficiently to complete assigned tasks within deadlines.
- Participated in inventory control activities such as stock rotation and cycle counts.
- Maintained knowledge of current sales and promotions, policies regarding payment, and exchanges, and security practices.
- Responded promptly to customer inquiries concerning product availability, pricing information, payment options.
Education
High School Diploma -
Garfield Heights High School
Garfield Heights05.2021
Skills
- Full Professional
- Polish
- Property and Casualty Insurance Sales
- Customer Service and Assistance
- Customer engagement
- Office administration
- Scheduling expertise
- Teamwork and collaboration
- Customer service
- Task prioritization
- Organizational management
- Data collection
Certification
Property and Casualty License
Timeline
Management Associate
Harding and Jacob Insurance
11.2024 - Current
Sales Representative
State Farm
03.2023 - 11.2024
Truck Unloader
Target
08.2021 - 03.2023
Host, Customer Service
Winking Lizard Tavern
01.2021 - 05.2021
Retail Sales Associate
Once Upon a Child
09.2020 - 05.2021
High School Diploma -
Garfield Heights High School