Nicole Acevedo
Key West,FL
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Committed to delivering high quality results with little supervision.
Overview
7
7
years of professional experience
Work History
Administrative Support Assistant
Naval Air Station Key West
Key West, FL
02.2022 - Current
- Build and maintain excellent customer relationships through timely response to inquiries, going above and beyond to accommodate unusual requests.
- Designed electronic and paper file system allowing for well-maintained files of all incoming and outgoing correspondence.
- Disperse incoming mail to correct recipients throughout our Command.
- Properly route agreements, contracts and instructions for Commanding Officer approval and signature.
- Prepare purchase request worksheets for submission into Gateway 2.0 for approval.
- Track and maintain receipt of supplies advising procurement personnel on freight rates and shipping procedures to ensure inclusion in each request for contract services, purchase orders and contract proposals.
- Reconcile receipts against purchase card statements and purchase logs to ensure timely completion of monthly certifications.
- Make concise and accurate decisions providing solutions for shipments of classified material, high priority/value items, and any additional complicated shipments.
Group Coordinator
Navy Gateway Inns & Suites
Key West, FL
02.2021 - 02.2022
- Coordinated over 1,000 group bookings efficiently, ensuring all necessary preparations were completed in advance of guest arrival dates.
- Managed front desk and receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Facilitated open lines of communication between group members and upper management, bridging gaps in understanding and fostering collaborative decision-making processes.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Trained 37 new team members by relaying information on company procedures and safety requirements.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated transportation and parking arrangements for guests and vendors.
- Maintained high standards of professionalism in all group interactions by modeling effective communication skills and respectful behavior towards colleagues.
- Conducted regular performance evaluations of team members, offering constructive feedback and tailored coaching to enhance individual success within group setting.
- Conducted routine inspections to check quality and compliance with established specifications.
Front Desk Clerk
Navy Gateway Inns & Suites
Key West, FL
08.2017 - 02.2021
- Trained 76 new staff members in customer service techniques and hotel operations.
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Coordinated with vendors for repair and maintenance of hotel.
- Processed payments accurately while maintaining accountability for cash drawer balances at beginning and end of shifts.
- Handled over 1,000 guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Contributed to team goals by maintaining positive attitude and supporting coworkers during busy periods or challenging situations.
- Conducted regular inventory assessments for front desk supplies to avoid shortages that could negatively impact guest experience.
- Greeted all visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Maintained clean and organized front desk areas to uphold polished company image.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Communicated effectively with management on daily occurrences or potential issues affecting hotel operations or guest experiences.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Monitored staff performance and provided feedback and guidance.
- Used internal software to process reservations, check-ins and check-outs.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
Education
High School Diploma - General education
Key West High School
Key West, FL2012
Skills
- Microsoft Office proficiency
- Meticulous attention to detail
- Results-oriented
- Self-directed
- Time management
- Professional and mature
- Strong problem solver
- Dedicated team player
- Mail management
- Self-starter
- Tech-Savvy
- Purchase orders organization
Timeline
Administrative Support Assistant
Naval Air Station Key West
02.2022 - Current
Group Coordinator
Navy Gateway Inns & Suites
02.2021 - 02.2022
Front Desk Clerk
Navy Gateway Inns & Suites
08.2017 - 02.2021
High School Diploma - General education
Key West High School
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