NICOLE ACKER
Port St Lucie
Summary
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Overview
4
4
years of professional experience
Work History
Team Leader
Target
02.2024 - Current
- Enhanced daily operations through effective team leadership and customer engagement.
- Elevated service quality by leading comprehensive training programs for team members.
- Boosted brand visibility and sales performance through targeted marketing initiatives.
- Cultivated strong customer relationships, enhancing overall service experience.
- Resolved customer complaints promptly, improving satisfaction and loyalty metrics.
- Optimized staff schedules for peak hours to maximize operational efficiency.
Manager
PDQ Restaurant
01.2022 - 02.2024
- Enhanced team skills through effective development and implementation of training programs.
- Increased customer acquisition through improved marketing strategies and promotional efforts.
- Optimized inventory management, reducing waste and maintaining appropriate stock levels.
- Streamlined workflows by identifying bottlenecks and implementing effective solutions.
- Ensured operational success by managing location openings, closings, and shift transitions.
- Created employee schedules to improve staffing during peak business periods.
Education
Associate of Science - Finance and Marketing
Indian State River College
Port St. Lucie, FL04.2025
High School -
St. Lucie West Centennial High School
Port Saint Lucie, FL05.2022
Skills
- Financial analysis
- Customer service
- Marketing strategies
- Team leadership
- Data management
- Project management
- Communication skills
- Inventory control
- Goal attainment
- Business development understanding
- Troubleshooting and problem solving
- Onboarding and orientation
- Teamwork and collaboration
- Team motivation
- Problem-solving
- Attention to detail
- Staff training
- Documentation and reporting
- Performance improvement
- Leading team meetings
- Daily workflow improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Identified, documented, and resolved compliance gaps, strengthening audit readiness and contributing to 0% team turnover.
- Supervised team of 30+ staff members.
- Reduced food waste and improved inventory budget performance by implementing Greenfield reporting for RTD rotation, daily pull tasks and execution tracking.
- Achieved increased beverage attachment and sales by promoting seasonal and featured drinks with accurate, efficient execution during peak hours.
Timeline
Team Leader
Target
02.2024 - Current
Manager
PDQ Restaurant
01.2022 - 02.2024
High School -
St. Lucie West Centennial High School
Associate of Science - Finance and Marketing
Indian State River College
Activities
- Moderate in ASL, terms of understanding and communicating.
- Team-focused editor
- 8 years experience in various computer software. Basic and advanced knowledge of spreadsheets, databases, managing computer files and creating presentations.
- Advanced knowledge in After Effects software.
- Certified Computer Technology, Renaissance Charter/Centennial High - 2015-2019
- From basic to advanced knowledge of the software. Able to find key sources within the software and develop advanced editing skills/techniques. 6 years' experience in video editing, continuing.
- Appointed in seeing through calls and scheduling for appointments as well as pulling insurance.
- Experience in managing a crew of 10-15 members, hiring/interviewing candidates and training individuals for handling cashier duties, kitchen duties and manager duties.