Nicole Ackerman
Vancouver,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Order Entry Specialist
Alpha Impressions Inc
03.2023 - Current
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Informed customers by email or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Double-checked customer orders and information before processing purchase order to prevent unnecessary delays and errors.
Buyer
SEH America
05.2022 - 03.2023
- Processing of purchase orders to replenish stock levels, verify purchase requisitions and expedite customer orders.
- Collaborated with internal departments to assist with purchasing requirements.
- Communicated with vendors regarding replacements for discontinued parts and verify in hands dates.
Lead Customer Service Representative
Alpha Impressions
09.2015 - 05.2022
- Assist customers with questions on current orders in process and placing new orders
- Research and quote new products or printed items based on customers requests
- Answer phones and email correspondence in a timely manner.
Lead Customer Service Representative
Office Ally
10.2012 - 09.2015
- Assist customer service representatives with questions, concerns or claim issues that may arise throughout day
- Including but not limited to looking up account documentation and payer reports
- Take escalated supervisor calls to assist with customers concerns or other issues they may have with our service
- Keep track on a daily basis of my designated teams lunches and breaks
- Documenting all disciplines, training, absences or any other information deemed pertinent to their employment record
- Complete assigned side tasks as time allows
- Monitor phone queue and assist with taking regular customer service calls when call volume or wait time gets to high.
Customer Service Representative
Office Ally
10.2010 - 10.2012
- Assist customers with general questions about using our services
- Provide support for medical claim issues and follow up with insurance companies
- Ensure our customers are satisfied and receive friendly and prompt service.
Order Entry Specialist
Block Graphics
05.2005 - 08.2010
- Mock up form and envelope order
- Enter order specifications into computer system
- Stock planning and ordering of materials as needed and orders for production.
Medical Records Clerk
The Vancouver Clinic
03.2002 - 03.2005
- Place reports and other medical reports into patients charts
- Distribute and retrieve patients charts from various departments.
Education
General Education Diploma -
Clark College
Vancouver, WACertificate - Integrated Computer Applications
Business Computer Training Institute
Vancouver, WA01.1999
Skills
- Type 45 WPM
- Tenkey 175 SPM
- Data Entry Experience
- Call Center
- Customer Care
- Customer Service
- Customer Support
- CSR
- Order Entry
- Medical Records
Assessments
Conscientiousness, Highly Proficient, 12/01/19, Tendency to be well-organized, rule-abiding, and hard-working.
Personal Information
Title: Experienced Customer Service Professional
Timeline
Order Entry Specialist
Alpha Impressions Inc
03.2023 - Current
Buyer
SEH America
05.2022 - 03.2023
Lead Customer Service Representative
Alpha Impressions
09.2015 - 05.2022
Lead Customer Service Representative
Office Ally
10.2012 - 09.2015
Customer Service Representative
Office Ally
10.2010 - 10.2012
Order Entry Specialist
Block Graphics
05.2005 - 08.2010
Medical Records Clerk
The Vancouver Clinic
03.2002 - 03.2005
General Education Diploma -
Clark College
Certificate - Integrated Computer Applications
Business Computer Training Institute
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