Nicole Ackerman
Vancouver,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
Work History
Order Entry Specialist
Alpha Impressions Inc
Battle Ground, WA
03.2023 - Current
- Processed customer orders in line with established policies and procedures.
- Communicated with customers to address order inquiries, changes and cancellations.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Informed customers by email or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Double-checked customer orders and information before processing purchase order to prevent unnecessary delays and errors.
Buyer
SEH America
Vancouver
05.2022 - 03.2023
- Processing of purchase orders to replenish stock levels, verify purchase requisitions and expedite customer orders.
- Collaborated with internal departments to assist with purchasing requirements.
- Communicated with vendors regarding replacements for discontinued parts and verify in hands dates.
Lead Customer Service Representative
Alpha Impressions
09.2015 - 05.2022
- Assist customers with questions on current orders in process and placing new orders
- Research and quote new products or printed items based on customers requests
- Answer phones and email correspondence in a timely manner.
Lead Customer Service Representative
Office Ally
10.2012 - 09.2015
- Assist customer service representatives with questions, concerns or claim issues that may arise throughout day
- Including but not limited to looking up account documentation and payer reports
- Take escalated supervisor calls to assist with customers concerns or other issues they may have with our service
- Keep track on a daily basis of my designated teams lunches and breaks
- Documenting all disciplines, training, absences or any other information deemed pertinent to their employment record
- Complete assigned side tasks as time allows
- Monitor phone queue and assist with taking regular customer service calls when call volume or wait time gets to high.
Customer Service Representative
Office Ally
10.2010 - 10.2012
- Assist customers with general questions about using our services
- Provide support for medical claim issues and follow up with insurance companies
- Ensure our customers are satisfied and receive friendly and prompt service.
Order Entry Specialist
Block Graphics
05.2005 - 08.2010
- Mock up form and envelope order
- Enter order specifications into computer system
- Stock planning and ordering of materials as needed and orders for production.
Medical Records Clerk
The Vancouver Clinic
03.2002 - 03.2005
- Place reports and other medical reports into patients charts
- Distribute and retrieve patients charts from various departments.
Education
General Education Diploma -
Clark College
Vancouver, WACertificate - Integrated Computer Applications
Business Computer Training Institute
Vancouver, WA01.1999
Skills
- Type 45 WPM
- Tenkey 175 SPM
- Data Entry Experience
- Call Center
- Customer Care
- Customer Service
- Customer Support
- CSR
- Order Entry
- Medical Records
Assessments
Conscientiousness, Highly Proficient, 12/01/19, Tendency to be well-organized, rule-abiding, and hard-working.
Personal Information
Title: Experienced Customer Service Professional
Timeline
Order Entry Specialist
Alpha Impressions Inc
03.2023 - Current
Buyer
SEH America
05.2022 - 03.2023
Lead Customer Service Representative
Alpha Impressions
09.2015 - 05.2022
Lead Customer Service Representative
Office Ally
10.2012 - 09.2015
Customer Service Representative
Office Ally
10.2010 - 10.2012
Order Entry Specialist
Block Graphics
05.2005 - 08.2010
Medical Records Clerk
The Vancouver Clinic
03.2002 - 03.2005
General Education Diploma -
Clark College
Certificate - Integrated Computer Applications
Business Computer Training Institute