Nicole Acosta
Miami,Florida
Summary
Dedicated and compassionate Student Nurse (RN) with history in direct patient care, med surg and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service. Committed to apply & learn in clinical practice.
Overview
5
5
years of professional experience
Work History
Student RN
Nova Southeastern University
01.2022 - Current
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
Office Assistant
Franyie Engineers
01.2021 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
Call Center Insurance Agent
United Healthcare
06.2022 - 02.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Sales Associate
Quay Australia
08.2019 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Science - Nursing
Nova Southeastern University
05.2025
Skills
- Basic Life Support
- Clinical judgment
- Compassion and Empathy
- Community health
- Direct Patient Care
- Patient Assessments
- Strong Clinical Judgment
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Call Center Insurance Agent
United Healthcare
06.2022 - 02.2023
Student RN
Nova Southeastern University
01.2022 - Current
Office Assistant
Franyie Engineers
01.2021 - Current
Sales Associate
Quay Australia
08.2019 - 08.2020
Bachelor of Science - Nursing
Nova Southeastern University
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